myCASA portal technical issue or feedback

Here are some tips to help you with using myCASA.

If you need help accessing your myCASA account, you can contact us through our contact form.

General tips

Refresh your internet browser

Refreshing your browser can help clear browser cache which reloads content on the page.

How you refresh your internet browser depends on your device and operating system. There are multiple ways to refresh your browser. The most common include:

  • selecting the 'F5' key on your keyboard for Windows OS.
  • selecting 'Command' and 'R' keys for MacOS.
  • selecting the circular arrow next to the web address bar on your browser.

Check your internet connection

A common technical issue is internet connectivity. If you’re having trouble loading a page, open another browser window and try searching on Google.

If the page fails to load, you may not have internet connection.

Check your modem, internet cable or Wi-Fi. Alternatively you can contact your internet service provider.

Start a new session

You may find your browser window is no longer responding. Occasionally logging out of your browser or closing the window can resolve issues.

Open a new window and log back into myCASA.

You’re waiting for an email

If you’re waiting for a verification code or automated email, we recommend doing the following:

  • Open a new window and log back into myCASA. After you have made a request for a verification code, sign out of your account. Open up a new window in myCASA and try again.
  • Wait for 5 minutes. An email could take up to 5 minutes for it to land in your inbox.
  • Check your junk or spam folder. Make sure to look in your spam, junk and promotions folder to see if the email arrived.

Downloading PDFs

You must allow pop ups to download our pdfs. Many browsers block these pop-ups. Here are instructions for the most common browsers:

Provide feedback or report a problem

If you’re still having problems or you want to share any feedback, you can use our online form.

Last updated:
7 Mar 2023
Online version available at:
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