Choose your subject
Select from the following options to help us direct your enquiry to the right team.
Questions about the rules
Ask for guidance about the rules and regulations - what you can and can't do.
Questions about the rulesChange subject
Air navigation, aerodromes and airspace rules enquiry
Ask about the rules relating to air navigation, aerodromes and airspace.
Airworthiness of aircraft rules enquiry
Ask about the rules relating to airworthiness of aircraft.
Dangerous goods enquiry
Ask questions or seek clarification about dangerous goods.
Personnel licensing and training rules enquiry
Ask about the rules for personnel licensing and training.
Safety management, DAMP and fatigue rules enquiry
Ask about the rules for safety management, drug and alcohol management, and fatigue.
Questions about your licence, permission or approval
Ask a question about your existing licence, permission or approval, or enquire about the status of an application.
Questions about your licence, permission or approvalChange subject
Aircraft engineer licensing
Ask about your aircraft engineer licence and any permissions or approvals you have or have applied for.
Ask about registering your aircraft, follow up on your application for a new registration mark or to change an existing mark.
General licence enquiry
Ask a general question about another licence, permission or approval.
Safety Management Systems documents enquiry
Report technical issues or seek clarification about your SMS implementation plan documents.
General enquiries and feedback
Ask about our business areas like media, our website and recruitment. You can also provide general feedback.
General enquiries and feedbackChange subject
Ask about airspace. This includes change proposals, airspace reviews, aeronautical studies, Notice to Airmen (NOTAMs).
Certification flight testing seminar enquiry
Ask about registration for a certification flight testing seminar.
Provide general feedback
Provide feedback about your interaction with us or any other comments or suggestions.
Applications and sponsorships
You can start a range of applications online.
Applications and sponsorshipsChange subject
Apply for airworthiness delegate training
Express your interest in getting trained to be an airworthiness delegate.
Become a drone safety advocate
Drone retailers, wholesalers and manufacturers can apply to become a drone safety advocate.
Reports and complaints
Lodge a complaint, or ask to review a decision. You can also report unsafe activity.
Reports and complaintsChange subject
Industry Complaints Commissioner
Lodge a complaint about the decisions, actions, or services provided by CASA.
Report an emergency
All accidents and serious incidents must be reported to the Australian Transport Safety Bureau by calling 1800 011 034.
Report health concerns about a pilot or air traffic controller
Report safety concerns or concerns about a pilot or air traffic controller.
Report safety concerns about aviation safety
Report concerns you have about an organisation or an operation you believe is unsafe.
Review of medical decision
Make a complaint or lodge an objection about a medical decision and are not happy with how your case was handled.
Report technical problems or provide feedback about our online services such as myCASA and the MAAT tool.
Online servicesChange subject
CASA enquiries account feedback or technical problems
Share your feedback or report a problem with your CASA enquiries account.
Manual authoring and assessment tool enquiry
Ask about the manual authoring and assessment tool (MAAT) or register to use it.
We don’t make email addresses available as we prefer you to use the forms above. Forms are directed to the business unit that can handle your enquiry.
GPO Box 2005
Canberra ACT 2601
ABN 44 808 014 470
We recognise the traditional names of the land on which our offices are located.
16 Furzer Street
Phillip ACT 2606
Level 1, 80 Grenfell Street
Adelaide SA 5000
180 Ann Street
Brisbane QLD 4000
Level 11, 15 Lake St
Cairns City QLD 4870
2 Fenton Court
Eaton NT 0820
720 Bourke Street
Docklands Vic 3008
Level 18 Allendale Square
77 St Georges Terrace
Perth WA 6000
Level 2 Centennial Plaza (Tower A)
260 Elizabeth Street
Surry Hills NSW 2010
Cnr Rentell St & Basil Brown Drive
Tamworth Airport NSW 2340