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Contact us

We would like to hear from you and are here to help.

Here you will find contact information to make an enquiry, get assistance, report something unsafe, notify us of something or make a complaint.

Client Services Centre

The Client Services Centre can help you with:

  • flight crew licenses and exams
  • licensing and registration
  • maintenance personnel inquiries
  • safety reporting
  • general inquiries and the switchboard.

Phone us on 131 757 or +61 2 6217 1449 if calling from overseas.

You can contact us from Monday to Friday 8:30am to 5pm (AEDST), excluding national public holidays.

You can also send us an email to applications@casa.gov.au.

Other key contacts

View a listing of other key contacts.
Topic Contacts
Accident notification Australian Transport Safety Bureau
Accounts accounts.payable@casa.gov.au
Aeronautical Information Publication (AIP) Airservices Australia
Aeroplane endorsements, Aeroplane endorsements, licenses, ratings Client Services Centre
Agricultural rating exams Client Services Centre
Air displays Regional offices
Air Transport Pilots Licence (ATPL) Client Services Centre
Aircraft exemptions Regional offices
Aircraft Maintenance Engineer (AME) - licensing - general/applications Client Services Centre
Airspace use approvals Regional offices
Airworthiness Inspectors (AWI) Regional offices
Aviation medicine Aviation medicine
Aviation safety advisors Aviation safety advisors
Emergency airspace declarations Emergency airspace declarations
International operations International operations
Legal - Freedom of information Legal Services
Licensing - Flight crew/pilot Client Services Centre
Log books Regional offices
Media inquiries Media hub
Overseas conversions - Flight Crew Licences Client Services Centre
Personnel licensing Client Services Centre
Safety compliance Regional offices
Supplemental Type Certificate (STC) Regional offices
Surveillance activities Regional offices
Technical enquiries Regional offices
Warning lights - tall objects Regional offices

Feedback and complaints

To provide feedback or make a complaint, get in touch with the related area below:

Our offices

Our national headquarters is in Canberra.

Our regional offices manage the majority of aviation industry surveillance and entry control functions.

CASA National Headquarters

Street address

16 Furzer Street
Phillip ACT 2606


GPO Box 2005
Canberra ACT 2601

ABN 44 808 014 470

Last modified: 24 August 2020