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16 Furzer Street
GPO Box 2005
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We would like to hear from you and are here to help.
Here you will find contact information to make an enquiry, get assistance, report something unsafe, notify us of something or make a complaint.
Client Services Centre
The Client Services Centre can help you with:
- flight crew licenses and exams
- licensing and registration
- maintenance personnel inquiries
- safety reporting
- general inquiries and the switchboard.
You can contact us from Monday to Friday 8:30am to 5pm (AEDST), excluding national public holidays.
You can also send us an email to firstname.lastname@example.org.
Other key contacts
- View a listing of other key contacts.
Topic Contacts Accident notification Australian Transport Safety Bureau Accounts email@example.com
Aeronautical Information Publication (AIP) Airservices Australia Aeroplane endorsements, Aeroplane endorsements, licenses, ratings Client Services Centre Agricultural rating exams Client Services Centre Air displays Regional offices Air Transport Pilots Licence (ATPL) Client Services Centre Aircraft exemptions Regional offices Aircraft Maintenance Engineer (AME) - licensing - general/applications Client Services Centre Airspace use approvals Regional offices Airworthiness Inspectors (AWI) Regional offices Aviation medicine Aviation medicine Aviation safety advisors Aviation safety advisors Emergency airspace declarations Emergency airspace declarations International operations International operations Legal - Freedom of information Legal Services Licensing - Flight crew/pilot Client Services Centre Log books Regional offices Media inquiries Media hub Overseas conversions - Flight Crew Licences Client Services Centre Personnel licensing Client Services Centre Safety compliance Regional offices Supplemental Type Certificate (STC) Regional offices Surveillance activities Regional offices Technical enquiries Regional offices Warning lights - tall objects Regional offices
Feedback and complaints
To provide feedback or make a complaint, get in touch with the related area below:
- aviation complaints – including how to make an aircraft noise complaint
- Industry Complaints Commissioner
- notify and report unsafe activities or behaviour
- provide feedback
- safety reporting.
Our national headquarters is in Canberra.
Our regional offices manage the majority of aviation industry surveillance and entry control functions.
CASA National Headquarters
16 Furzer Street
Phillip ACT 2606
GPO Box 2005
Canberra ACT 2601
ABN 44 808 014 470
Last modified: 2 December 2019