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Contact us

We would like to hear from you and are here to help.

Here you will find contact information to make an enquiry, get assistance, report something unsafe, notify us of something or make a complaint.

Client Services Centre

The Client Services Centre can help you with:

  • flight crew licenses and exams
  • licensing and registration
  • maintenance personnel inquiries
  • safety reporting
  • general inquiries and the switchboard.

Phone us on 131 757 or +61 2 6217 1449 if calling from overseas.

You can contact us from Monday to Friday 8:30am to 5pm (AEDST), excluding national public holidays.

You can also send us an email to applications@casa.gov.au.

Regulatory services activities

If you're contacting us about an aviation industry surveillance or entry control issue such as an organisational approval, permission or application, email regservices@casa.gov.au.

Our Guidance Delivery Centre is your central point of contact for questions about:

  • flight operations
  • fatigue
  • continuing airworthiness
  • maintenance training organisations
  • aerodromes
  • dangerous goods
  • cabin safety
  • ground operations
  • foreign air operator certificates.

You can use our simple online form to send us your enquiry.

Other key contacts

View a listing of other key contacts.
Topic Contacts
Accident notification Australian Transport Safety Bureau
Accounts accounts.payable@casa.gov.au
accounts.receivable@casa.gov.au
Aeronautical Information Publication (AIP) Airservices Australia
Aeroplane endorsements, Aeroplane endorsements, licenses, ratings Client Services Centre
Agricultural rating exams Client Services Centre
Air displays Regional offices
Air Transport Pilots Licence (ATPL) Client Services Centre
Aircraft exemptions Regional offices
Aircraft Maintenance Engineer (AME) - licensing - general/applications Client Services Centre
Airspace use approvals Regional offices
Airworthiness Inspectors (AWI) Regional offices
Aviation medicine Aviation medicine
Aviation safety advisors Aviation safety advisors
Emergency airspace declarations Emergency airspace declarations
International operations International operations
Legal - Freedom of information Legal Services
Licensing - Flight crew/pilot Client Services Centre
Log books Regional offices
Media inquiries Media hub
Overseas conversions - Flight Crew Licences Client Services Centre
Personnel licensing Client Services Centre
Safety compliance Regional offices
Supplemental Type Certificate (STC) Regional offices
Surveillance activities Regional offices
Technical enquiries Regional offices
Warning lights - tall objects Regional offices

Feedback and complaints

To provide feedback or make a complaint, get in touch with the related area below:

Our offices

We have offices in all mainland states and territories.

Our ABN 44 808 014 470.

Our national headquarters

Street address

16 Furzer Street
Phillip ACT 2606

Postal

GPO Box 2005
Canberra ACT 2601

Our other offices

Brisbane office

180 Ann Street
Brisbane QLD 4000

Cairns

Ground Floor, Airport
Administration Centre (AAC)
Caudron Avenue
Cairns Airport QLD 4870

Darwin

2 Fenton Court
Eaton NT 0820

Melbourne

Level 13
720 Bourke Street
Docklands Vic 3008

Sydney

Level 2 Centennial Plaza (Tower A)
260 Elizabeth Street
Sydney NSW 2000

Tamworth

Cnr Rentell St & Basil Brown Drive
Tamworth Airport NSW 2340

Adelaide

Level 1, 80 Grenfell Street
Adelaide SA 5000

Perth

Level 18 Allendale Square 77
St Georges Terrace
Perth WA 6000

Last modified: 24 May 2021