Drone delivery services

Drones can deliver 'just-in-time' supplies to customers who live in a 10 km radius from a base station. Items available for delivery include food and drinks, medicine or small items of hardware or recreational supplies.

Approved delivery locations

We have approved Wing Aviation Pty Ltd to operate ongoing drone deliveries in North Canberra (ACT) and Logan (QLD).

Wing's delivery service is available to eligible homes in:

  • ACT:
    • Crace
    • Franklin
    • Palmerston.

There are plans to include more suburbs across Gungahlin in the future.

  • QLD:
    • Beenleigh
    • Bethania
    • Browns Plain
    • Crestmead
    • Drew Vale
    • Edens Landing
    • Heritage Park
    • Kuraby
    • Logan Central
    • Loganholme West
    • Loganlea
    • Marsden
    • Park Ridge South
    • Park Ridge
    • Regents Park
    • Slacks Creek
    • Springwood West
    • Tanah Merah
    • Underwood
    • Water and Homview
    • Woodridge.

Wing Aviation Pty Ltd is a licensed and certified drone operator. Wing submitted a safety case as part of their application. It included information about how reliable their drones are. We are satisfied that Wing operate safely and meet all safety requirements.

We have also permitted Wing to operate in closer proximity to a person than our regulations normally permit.

The automated delivery system operated by Wing always has a licenced drone pilot at the helm.

Operating times

Approved hours of operation are:

  • Monday to Saturday from 7am to 8pm
  • Sunday and public holidays from 8am to 8pm.

Additional operational restrictions may be imposed by the Department of Infrastructure, Transport, Regional Development and Communications.

Your safety

While an accident is unlikely to occur, Wing pilots know if any of their drones run outside a programmed flight. If this happens and it's safer to do so, pilots may decide to land the aircraft immediately rather than continue the flight.

In the unlikely event a problem occurs, drones will automatically land slowly. Flashing strobe lights will help you see them clearly. Wing's emergency response plan will also send a crew vehicle to the landing site.

If a drone lands on your property, leave it alone – an operator will be on the way.

Noise complaints

As the safety regulator, the issue of aircraft or drone noise is not part of our role.

Our responsibility is to make sure, as far as we can, that we consider and minimise environmental impacts from drone operation.

When approving Wing, we considered environmental impacts and imposed conditions on their operation. This included restricted operating hours and using quieter drones.

Privacy complaints

If you have any privacy concerns, we encourage you to read Wing's privacy policies and tell them about any issues.

If you don't get a response in 30 days or are unhappy with their response, you may contact the Office of the Australian Information Commissioner.

Wing and other contacts

Contact us

Have a question? Need some help? Try asking our virtual assistant, which can be found in the bottom right hand corner of your screen.

You can also contact us through our online enquiry form.

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