Drone delivery services

In ensuring the safe integration of drone deliveries in Australian airspace, we assess potential risks.

This includes:

  • setting a safe level of operation
  • keeping everyone in the airspace safe
  • reducing risks to the public
  • following all aviation safety rules.

Approved delivery locations

Wing Aviation

We have approved Wing Aviation to operate in:

  • East Melbourne (Vic)
  • North Canberra (ACT)
  • Logan (QLD).

Wing's delivery service includes:

  • Ringwood and surrounding suburbs in Victoria
  • Gungahlin and Canberra in the Australian Capital Territory
  • Logan and Springfield in Queensland.

Swoop Aero

We have approved Swoop Aero to operate in:

  • Toowoomba
  • Goondiwindi.

Check your preferred drone delivery service provider website for delivery locations.

Your safety

We have licensed and certified Wing Aviation and Swoop Aero as drone operators. They always have a licensed drone pilot at the helm. They’ve submitted safety cases as part of their applications which include information about how reliable their drones are.

Wing Aviation and Swoop Aero have satisfied our requirements to operate safely meeting all safety requirements.

We have approved Wing Aviation to operate in closer proximity to a person than our regulations normally permit.

Drones sometimes go off course and need to land quickly. Operators do this when it's better for safety reasons rather than continuing with the flight.

In the unlikely event a problem occurs, drones will automatically land slowly. Flashing strobe lights will help you see them clearly. Wing Aviation and Swoop Aero's will send a crew vehicle to the landing site.

If a drone lands on your property, leave it alone – an operator will be on the way.

Noise complaints

We don’t regulate drone noise. The Department of Infrastructure, Transport, Regional Development, Communications and the Arts manages drone noise.

Our responsibility is to make sure that we consider the effects on the environment from drone operations.

When approving Wing Aviation and Swoop Aero, we considered environmental impacts and imposed conditions on their operations. This included using quieter drones.

Contact the Department to give feedback or complain about noise from drones.

Privacy complaints

If you have any privacy concerns, we encourage you to read the relevant operator's privacy policies and tell them about any issues.

If you don't get a response in 30 days or are unhappy with their response, you may contact the Office of the Australian Information Commissioner.

Last updated:
11 Oct 2024
Online version available at: https://www.casa.gov.au//drones/industry-initiatives/drone-delivery-services
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