Create an account to track your enquiries

You can create an account to keep track of some types of questions you send us. While you don’t need an account to send us questions and enquiries, creating one allows you to:

  • save an enquiry and return to it later
  • monitor the status of your enquiries
  • ask follow-up questions
  • see all the enquiries you’ve sent us.

Your account also allows you to track requests for guidance about:

  • air navigation, aerodromes and airspace rules
  • aircraft operations rules
  • aircraft airworthiness rules
  • dangerous goods
  • drones, remotely piloted aircraft and rockets rules
  • personnel licensing and training rules
  • administration rules
  • safety management, drug and alcohol management, and fatigue rules.

Create your online enquiries account

Your enquiries account is separate to your myCASA account.

If you’re ready to submit an enquiry, you can create an account by following these easy steps.

  1. Navigate to contact us

    Once you have landed on the contact us page select 'Questions about the rules.'

  2. Choose your enquiry form

    Select the option that best matches your enquiry. This will lead you to an enquiry form.

  3. Submit your enquiry

    On the form, check the box beside the question ‘Would you like a password sent to you?’ You can then select ‘Submit your enquiry’.

  4. Confirm your registration

    You’ll receive an email from us asking you to confirm your registration and create a new password.

    Select the link and follow the instructions in the email to finish setting up your account.

Follow these steps if you’re not ready to submit an enquiry but would like to create an account for the future.

  1. Navigate to the account registration page

    On the registration page, fill out the form and include your information. This includes a valid email address. Select ‘Sign up.’

  2. Log in to your account

    You will then be able to log in to your account using your email and password.

Save an enquiry to finish later

If you start an enquiry you can always come back and finish it later. Follow these steps to save an enquiry.

  1. Log in to your account and enter your enquiry

    Once you have your draft or incomplete enquiry entered into the form, select ‘Save as draft’ on the ‘Submit an enquiry’ section.

  2. Access your saved drafts

    To return to an enquiry you’ve saved, select ‘Drafts’ from the top right-hand corner of the page.

    Note: you must log into your account as a registered user to save draft enquiries.

Check the status of an enquiry

Having an account also allows you to track the status or your questions or comments. Follow these steps to check the status of your enquiry.

  1. Log in to your enquiries account

    Navigate to the login account page or select the link to your account through your registration email.

  2. Enter your username and password

    Log in to your account using your:

    • username (this is your email)
    • valid password.

    Select 'Log in'.

  3. Navigate to 'My enquiries'

    Select the Enquiries dropdown on the page. Select 'My enquiries'.

    You can now see the status of all enquiries you have submitted in the 'My enquiries' table.

Provide more information after submitting your enquiry

We’ll send you an email if we need more information to help us respond to your enquiry.

Follow these steps if you need to provide more information to us.

  1. Log in to your account

    After logging in, navigate to the 'My enquiries' page.

  2. Find the relevant enquiry

    Select the form that best matches your enquiry.

  3. Access your activity history

    Navigate to the 'Activity history'. Here you will see our comments or questions.

  4. Respond to us in the text box

    Here you can also respond to our latest reply. Once you are happy with your reply, you can select 'Send'.

    You can also use the 'Update' feature if you have any follow-up questions.

    Please note: you will need to use this feature within 5 days of receiving our response, otherwise you will need to submit a new enquiry.

Contact us

If you have any problems using your enquiries account or you want to share any feedback, you can use our online form.

Related content

Last updated:
29 Jan 2023
Online version available at: https://www.casa.gov.au//resources-and-education/our-systems/create-account-track-your-enquiries
Back to top of page