Australian Public Service Census

APS employee census cover 2024

Background

The Australian Public Service (APS) Employee Census is an opinion survey administered to all APS employees between May and June each year. The employee census collects information on important workforce issues, such as job satisfaction, employee engagement, performance management, leadership, and general impressions of the APS.

CASA 2024 results

The APS Employee Census was conducted from 6 May to 7 June 2024, with CASA achieving a participation rate of 81 percent. This result was in line with similarly high participation rates from previous years, giving us insight into what we are doing well, and what we can improve to ensure our agency is a great place to work.

This year’s results reflect a workforce who are highly committed to the work we do, 90 percent reporting that they are happy to go the extra mile, and 87 percent are clear on how their role contributes to achieving outcomes for the Australian public. We also had strong engagement with 91 percent suggesting ideas to improve the way of doing things, 82 percent are committed to CASA goals and 72 percent of respondents reported feeling proud to work at CASA.

Next steps

At CASA we acknowledge that there are initiatives we are doing well and those we need to work on. CASA continues to develop better process and practices to support our evolving workforce. As part of our commitment to making CASA an even better place to work, we have implemented an agency-wide Action Plan to address areas where we can improve and promoted divisional action planning to address specific needs.

In the interests of increasing transparency, we have published our results and associated agency-wide Action Plan below.

For more detail about interpreting, benchmarking and comparing the results, we recommend visiting the APSC’s Workforce information page and reading the explanatory guide for more technical information.

CASA Census Action Plan 2024

  1. Continuing what we do well

    Living the CASA Values to ensure the organisation is a safe, supportive and professional workplace for all employees.

    Employees across the organisation at all levels aspiring to live the CASA Values through:

    • continuing to conduct regular engagement with CASA employees through ‘Ask us anything’ sessions
    • we’ll continue to facilitate discussions and interviews to inspire reflection and dialogue around core values aimed at improving workplace culture
    • communication from CASA leaders will continue to reinforce the importance of living the CASA values and our shared responsibility to make CASA a safe and respectful workplace.

  2. What we need to improve

    We’ll continue to implement wellbeing and psychosocial actions, adopting a holistic approach to workplace mental health and wellbeing.

    • To continue to promote and facilitate employee participation in mental health and wellbeing training sessions in the workplace.
    • Continue facilitating discussions on ‘Acceptable Conduct and Behaviour at CASA’ with employees.
    • Conduct a pulse poll on bullying and harassment to better understand potential causes and prevalence within CASA.

  3. Our areas of focus now and into the future

    Commit to review and improve workplace resourcing across the organisation to ensure it is equitable, flexible and dynamic.

    Continue implementing workforce planning program initiatives:

    • we will develop and implement a workforce supply and demand methodology to enable planning for various scenarios
    • we have conducted a skills audit of the aviation technical workforce to understand skills gaps and future training requirements
    • we will be implementing an Aviation Technical Workforce job family framework to enable workforce planning activities to differentiate between different segments of the workforce
    • we will continue to communicate CASA’s strategic direction and executive priorities.
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Online version available at: https://www.casa.gov.au//resources-and-education/publications-and-resources/corporate-publications/australian-public-service-census
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