Changing your details

You must let us know if your contact details, name or other information has changed.

Update my contact details

You can change your contact details using myCASA.

If you hold an air navigation services personnel licence, you can also change your contact details in CASA Self Service.

If you hold a licence or permission with us, you must tell us when you legally change your name.

If you tell us about your name change when you apply for a licence, you must:

A name change document may be a:

You can update your organisation contact details or authorised representative by logging into myCASA.

An authorised representative is someone who you provide access to interact with us on behalf of your organisation.

Authorised representatives can manage users and roles within myCASA.

To do this:

Log in to myCASA using your individual account

Navigate to the myCASA portal and enter your email address and password to log in.
You can also use Digital ID to log into the portal.
To login using a Digital ID, such as myID (previously myGovID), navigate to the myCASA portal and create an account.
If you can’t create a myID account, you can enter your email address and password to begin creating a myCASA account.
Select 'Organisation Profile'

After you have logged in, select 'Organisation profile' on the page.
Select 'Roles and Users'

Once you have selected the 'Organisation Profile', select 'Roles and users'.
If you cannot see an option to view your organisation’s profile in myCASA, link yourself to your organisation from your individual profile.

If you cannot see an option to view your organisation’s profile in myCASA, link yourself to your organisation from your individual profile.

To add a new user to your organisational profile, follow these steps.

Select 'Add user'

After logging in and navigating to the ‘Roles and Users’ section you can enter the user's last name and ARN.
Assign the user to a role(s)

Select a relevant role to assign to the new user.
Review and click 'Submit'

Once you are happy with the new user details, select 'Submit' to complete the process.

To add or remove a user to your organisational profile, follow these steps.

Select the user's name

After logging in and navigating to the 'Roles and Users' section select the user you want to add or remove a role.
Add or remove the role

Select 'Add role' to assign an additional role to a user.
Select 'Remove' next to the role to remove a user from a role.

If you need help accessing your myCASA account, you can contact us through our contact form.

You may let us know of a person’s death by phoning the Client Services Centre on 131 757 or contacting us using the relevant webform.

Last updated:

7 Mar 2023