This page features our service delivery statistics. These are for specific applications for licensing and certification submitted online and offline as reference for application.
Our processing times or 'workdays to complete'Â may depend on the:
- quality and completeness of the application submitted
- volume of applications received during the period.
Target days and average days for offline applications are based on business days. This excludes:
- weekends
- ACT public holidays
- our Christmas shutdown period.
Online applications is an automated service through myCASA. As such, most don’t exclude any non -business days. They have different targets. However, some online applications also include some manual processing. These may exclude non-business days and exceed our target dates.