Service delivery statistics

Increasing transparency for regulatory services

We are reviewing our regulatory service processes and associated processing timeframes to identify gaps where key performance indicators are appropriate.  We are progressively publishing additional information to assist stakeholders to understand how long their application may take, starting with an initial list of expanded regulatory service processing times.

We will build on this to grow the scope of regulatory services and provide increased data points to complement our existing suite of service delivery statistics.

Estimated Service Delivery Times

Service delivery times are indicative.

The time taken to provide an approval will depend on the quality of documentation provided and the relative complexity of the application.

Estimated timelines are for ‘standard’ applications and assumes the applicant provides full and complete documentation and payment of the Fee Estimate (if applicable).

Estimated service delivery times are calculated in working days from when the applicant has paid for the service and provided all information and data required for a complete application.

We will build on this initial list of regulatory services and provide increased data points to provide more transparency of regulatory processing timelines.

Where applications are able to be submitted through the online portal they will be processed more quickly than email and paper based applications.

Where dashes are included in the table below, they indicate that data is not currently available.