Service delivery statistics

This page features our service delivery statistics. These are for specific applications for licensing and certification submitted online and offline as reference for application.

Our processing times or 'workdays to complete' may depend on the:

  • quality and completeness of the application submitted
  • volume of applications received during the period.

Target days and average days for offline applications are based on business days. This excludes:

  • weekends
  • ACT public holidays
  • our Christmas shutdown period.

Online applications is an automated service through myCASA. As such, most don’t exclude any non -business days. They have different targets. However, some online applications also include some manual processing. These may exclude non-business days and exceed our target dates.

Previous weeks 1 - 4

From 16 May 2022 to 22 May 2022

The table below displays the weekly service delivery performance of the featured services against targets and workdays to complete. You can view up to 4 weeks of historical performance by clicking on each button located above the table.

This section is updated weekly.

Service request type Application type Target work days Percentage completed within target Average workdays to complete
Aircraft Registration Application - Form 029 Email / Paper 5 90% 2
Domestic Initial Licence - ATPL - Forms 61-1AA & 61-1AH Email / Paper 10 100% 0
Part 66 Initial Issue/Additional Category - Forms 540 - 541 - 542 - 543 - 544 & 545 Email / Paper 15 89% 0
Organisation ARN - Form 1170 Email / Paper 5 100% 1
Application by New Owner to Become the Registration Holder - Form 027 Pt 2 Email / Paper 15 77% 13
Class 2 Medical Certificate Email / Paper 20 27% 47
Class 3 Medical Certificate Email / Paper 20 40% 65
Class 1 Medical Certificate Email / Paper 20 37% 32
Individual ARN - Form 1162 Email / Paper 5 100% 1
Remote Pilot Licence - Forms 101-01 & 101-05 Email / Paper 10 0
Domestic Initial Licence - CPL - Forms 61-1CA & 192 Email / Paper 10 62% 0
Domestic Initial Licence - PPL - Forms 61-1PA & 61-1PH Email / Paper 10 25% 16
Domestic Initial Licence - RPL - Forms 61-1RA & 61-1RH Email / Paper 10 21

Previous 12 months

From 1 May 2021 to 30 April 2022

The table below displays the aggregated monthly service delivery performance of the featured services against targets and workdays to complete in the last 12 months.

This section is updated monthly

Service request type Application type Target work days Percentage completed within target Median workdays to complete
Aircraft Registration Application - Form 029 Email / Paper 5 70% 3
Individual ARN Online Portal 1 84% 1
Remote Pilot Licence (RePL) Online Portal 1 100% 1
Organisation ARN Online Portal 1 98% 1
Domestic Initial Licence - ATPL - Forms 61-1AA & 61-1AH Email / Paper 10 82% 1
Part 66 Initial Issue/Additional Category - Forms 540 - 541 - 542 - 543 - 544 & 545 Email / Paper 15 71% 5
Organisation ARN - Form 1170 Email / Paper 5 91% 1
Application by New Owner to Become the Registration Holder - Form 027 Pt 2 Email / Paper 15 39% 20
Class 2 Medical Certificate Email / Paper 20 57% 14
Class 3 Medical Certificate Email / Paper 20 63% 12
Class 1 Medical Certificate Email / Paper 20 66% 9
Individual ARN - Form 1162 Email / Paper 5 94% 1
Remote Pilot Licence - Forms 101-01 & 101-05 Email / Paper 10 77% 5
Domestic Initial Licence - CPL - Forms 61-1CA & 192 Email / Paper 10 63% 5
Domestic Initial Licence - PPL - Forms 61-1PA & 61-1PH Email / Paper 10 72% 6
Domestic Initial Licence - RPL - Forms 61-1RA & 61-1RH Email / Paper 10 61% 4
Last updated:
3 Mar 2022
Back to top of page