Service delivery statistics

This page features our service delivery statistics. These are for specific applications for licensing and certification submitted online and offline as reference for application.

Our processing times or 'workdays to complete' may depend on the:

  • quality and completeness of the application submitted
  • volume of applications received during the period.

Target days and average days for offline applications are based on business days. This excludes:

  • weekends
  • ACT public holidays
  • our Christmas shutdown period.

Online applications is an automated service through myCASA. As such, most don’t exclude any non -business days. They have different targets. However, some online applications also include some manual processing. These may exclude non-business days and exceed our target dates.

Previous weeks 1 - 4


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Previous 12 months

From 1 August 2021 to 31 July 2022

The table below displays the aggregated monthly service delivery performance of the featured services against targets and workdays to complete in the last 12 months.

This section is updated monthly

Service request type Application type Target work days Percentage completed within target Median workdays to complete
Aircraft Registration Application - Form 029 Email / Paper 5 71% 5
Individual ARN Online Portal 1 83% 1
Remote Pilot Licence (RePL) Online Portal 1 100% 1
Organisation ARN Online Portal 1 97% 1
Domestic Initial Licence - ATPL - Forms 61-1AA & 61-1AH Email / Paper 10 88% 4
Part 66 Initial Issue/Additional Category - Forms 540 - 541 - 542 - 543 - 544 & 545 Email / Paper 15 77% 5
Organisation ARN - Form 1170 Email / Paper 5 94% 1
Application by New Owner to Become the Registration Holder - Form 027 Pt 2 Email / Paper 15 51% 16
Class 2 Medical Certificate Email / Paper 20 53% 18
Class 3 Medical Certificate Email / Paper 20 55% 20
Class 1 Medical Certificate Email / Paper 20 59% 16
Individual ARN - Form 1162 Email / Paper 5 99% 1
Remote Pilot Licence - Forms 101-01 & 101-05 Email / Paper 10 80% 6
Domestic Initial Licence - CPL - Forms 61-1CA & 192 Email / Paper 10 68% 8
Domestic Initial Licence - PPL - Forms 61-1PA & 61-1PH Email / Paper 10 60% 10
Domestic Initial Licence - RPL - Forms 61-1RA & 61-1RH Email / Paper 10 45% 11

Increasing transparency for regulatory services

We are reviewing our regulatory service processes and associated processing timeframes to identify gaps where key performance indicators are appropriate.  We are progressively publishing additional information to assist stakeholders to understand how long their application may take, starting with an initial list of expanded regulatory service processing times.

We will build on this to grow the scope of regulatory services and provide increased data points to complement our existing suite of service delivery statistics.

Estimated Service Delivery Times

Service delivery times are indicative.

The time taken to provide an approval will depend on the quality of documentation provided and the relative complexity of the application.

Estimated timelines are for ‘standard’ applications and assumes the applicant provides full and complete documentation and payment of the Fee Estimate (if applicable).

Estimated service delivery times are calculated in working days from when the applicant has paid for the service and provided all information and data required for a complete application.

We will build on this initial list of regulatory services and provide increased data points to provide more transparency of regulatory processing timelines.

Where applications are able to be submitted through the online portal they will be processed more quickly than email and paper based applications.

Where dashes are included in the table below, they indicate that data is not currently available.

Service request type Application Type Target work days Percentage completed within target Average workdays to complete

Airworthiness and Engineering - Approval of a permissible unserviceability (CASR 21.007)

 -

40

 - -

Airworthiness and Engineering - Type Acceptance Certificate (CASR 21.029A)

 -

30

 - -

Synthetic Training Devices - Initial Qualification (CASR Part 60.030)

 -

45

 - -

Synthetic Training Devices - Recurrent evaluation (CASR Part 60.045)

 -

30

 - -

Sport and Recreation Aviation - Significant change to a ASAOs Part 149 manual (CASR Part 149)

 -

21

 - -

Sport and Recreation Aviation - Sport and Recreation Aviation NOTAM (CASR Part 175)

 -

5

 - -

Sport and Recreation Aviation - Small and Light Unmanned Balloon approvals (CASR 101)

 -

28

 - -

Flight crew licensing - Lodgement of current photo with CASA (Form 61-PIC)

 -

20

 - -

Flight crew licensing - Aircraft class or type rating application on basis of overseas qualifications (Form 61-4CT)

 -

40

 - -

Maintenance personnel licensing - Part 147 Maintenance Training Org Notification of Training Outcomes (Form 465)

 -

5

 - -

Aircraft Registration - Cancellation of an Aircraft Registration by Request (Form 026)

 -

5

 - -

Aircraft Registration - Gliding Federation of Australia - Transfer of Ownership (Form 1327 Pt 1)

 -

20

 - -

Aircraft Registration - Gliding Federation of Australia - Application by New Owner to Become the Registration Holder (Form 1327 Pt 2)

 -

20

 - -

Related content

Last updated:
4 Jul 2022
Online version available at: https://www.casa.gov.au//about-us/reporting-and-accountability/service-standards-fees-and-statistics/service-delivery-statistics
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