This page features our service delivery statistics. These are for specific applications for licensing and certification submitted online and offline as reference for application.
Our processing times or 'workdays to complete' may depend on the:
- quality and completeness of the application submitted
- volume of applications received during the period.
Target days and average days for offline applications are based on business days. This excludes:
- weekends
- ACT public holidays
- our Christmas shutdown period.
Online applications is an automated service through myCASA. As such, most don’t exclude any non -business days. They have different targets. However, some online applications also include some manual processing. These may exclude non-business days and exceed our target dates.
Previous weeks 1 - 4
From 9 May 2022 to 15 May 2022
The table below displays the weekly service delivery performance of the featured services against targets and workdays to complete. You can view up to 4 weeks of historical performance by clicking on each button located above the table.
This section is updated weekly.
| Service request type | Application type | Target work days | Percentage completed within target | Average workdays to complete |
|---|---|---|---|---|
| Aircraft Registration Application - Form 029 | Email / Paper | 5 | 100% | 2 |
| Domestic Initial Licence - ATPL - Forms 61-1AA & 61-1AH | Email / Paper | 10 | 100% | 1 |
| Part 66 Initial Issue/Additional Category - Forms 540 - 541 - 542 - 543 - 544 & 545 | Email / Paper | 15 | 85% | 3 |
| Organisation ARN - Form 1170 | Email / Paper | 5 | 100% | 1 |
| Application by New Owner to Become the Registration Holder - Form 027 Pt 2 | Email / Paper | 15 | 62% | 14 |
| Class 2 Medical Certificate | Email / Paper | 20 | 23% | 58 |
| Class 3 Medical Certificate | Email / Paper | 20 | 12% | 40 |
| Class 1 Medical Certificate | Email / Paper | 20 | 33% | 32 |
| Individual ARN - Form 1162 | Email / Paper | 5 | 93% | 1 |
| Remote Pilot Licence - Forms 101-01 & 101-05 | Email / Paper | 10 | 100% | 1 |
| Domestic Initial Licence - CPL - Forms 61-1CA & 192 | Email / Paper | 10 | 38% | 14 |
| Domestic Initial Licence - PPL - Forms 61-1PA & 61-1PH | Email / Paper | 10 | 10% | 6 |
| Domestic Initial Licence - RPL - Forms 61-1RA & 61-1RH | Email / Paper | 10 | 67% | 0 |
3 Mar 2022