Your behaviour plays a key part in ensuring that you and other passengers fly safely and comfortably. During your flight you should follow the cabin crew's directions.
Follow the cabin crew’s instructions on how to stow your cabin baggage. You can put it:
- in the overhead compartment
- under the seat in front of you, unless you’re in an exit row.
If you need to evacuate, you must leave your bags behind.
The tarmac is a very busy area. There are baggage carts, catering vehicles and fuel trucks all moving around the aircraft. There are also propellers and the potential of jet blasts.
Only ever go where airline staff direct you. They are there to ensure the safety of you and your family and friends.
If you need to walk across the tarmac to get to or from your flight:
- look at what is happening around you
- walk straight to the aircraft – don’t wander
- watch any children in your care, and keep them close to you
- don’t use your mobile device
- be aware of other aircraft nearby with their engines running (you might not hear these over your own aircraft’s noise).
For your safety, always follow the instructions of airline staff. Pay attention to where you are walking outside the terminal building and across the tarmac to board or leave your flights.
Stay away from propellers
Be aware of where the propellers are in relation to the aircraft doors. Especially at night.
It’s best to stay away from aircraft propellers. They can turn unexpectedly in the wind, or if the engine switches on accidentally.
Be aware of jet blasts
A jet blast is the invisible, high speed and high temperature exhaust that emits from the back of a jet engine. The embarking and disembarking of passengers on the tarmac increases the potential of a propeller or jet blast related incident.
The blast from a jet on the tarmac, without even revving its engine, can even lift a truck, turn it over and dump it – or blow over a tanker. The power of the engine is enough, even at low throttle, to raise sheets of iron off roofs. Imagine what it could do to you or your child.
When you’re in the airport or onboard your aircraft, you can't:
- use language or behaviour that is threatening, abusive or insulting
- behave in an offensive or disorderly way, including physical assault, verbal abuse or sexual harassment
- interfere with pilots or cabin crew as they do their job
- interfere with aircraft equipment
- do anything that threatens the safety of the aircraft or the people onboard
- smoke anywhere on the aircraft
- disobey instructions, such as not complying with the seatbelt sign or a crew member request.
If you don’t follow these directions, an infringement notice may be issued. The captain can place you under arrest if your actions threaten others’ safety or that of the aircraft – and the crew could physically restrain you. This situation can also lead to prosecution.
It is against the law to behave in a disorderly, unruly or disruptive manner on board an aircraft. If you do this, you can be fined and prosecuted.
The captain can place anyone on board an aircraft under arrest if they threaten the safety of:
- the aircraft
- its crew
- its passengers.
In some cases, this will involve being restrained by crew.
It is a requirement that you follow the instructions of crew members at all times. This is something that forms part of your conditions of carriage.
Alcohol has a greater effect on the human body at altitude than on the ground. If you drink too much alcohol before a flight, the airline will refuse to let you on board.
It is an offence to enter an aircraft whilst intoxicated, or to be intoxicated on an aircraft
You can’t consume your own alcohol onboard. You can only drink what the cabin crew provides.
BEan SAFE cabin
Our BEan SAFE cabin safety video shows you onboard safety tips and techniques to improve your flying experience.