How to contact Aviation Medicine or provide feedback
Aviation Medical Certificates
If you have an enquiry relating to your application for a medical certificate or an issued aviation medical certificate, please contact Aviation Medicine. If you are emailing, please ensure you include your ARN in the Subject line.
National: 131 757 (9 am – 5 pm AEST)
International: +61 2 6217 1888
Fax: 02 6217 1640
DAME address errors
Should you find any listing to be incorrect please send an email to firstname.lastname@example.org so that the information can be verified with the DAME or DAO and amended if appropriate.
MRS Online support
IT Coordinator: 131 757 during business hours or 0434 076 851.
The DAME Liaison officers can provide limited IT support in the absence of the IT Coordinator.
DAME / DAO liaison and inquiries
If you're a DAME / DAO and have a question please contact CASA's Aviation Medicine area by:
Phone: 131 757 during business hours
GPO Box 1544
Canberra ACT 2601
If you are satisfied with Av Med’s medical certification process, please let us know. All feedback is welcome, but positive feedback helps us strengthen or improve the things we do well.
If you would like to provide us with a compliment, you can email your comments to avmed@CASA.gov.au with your ARN and the subject line: Compliments
If you have a complaint related to the processing or assessment of your application for a medical certificate, please let us know. Please send your feedback to avmed@CASA.gov.au with your ARN in the email subject line along with the reason for your email.
Complaints about decisions
As part of this decision process you may have received an email telling you that you had 30 days in which you could provide information to CASA. If you responded to this email and you are still not happy with the decision that we have made and you feel that:
the wrong decision has been made
the limitations are unduly harsh
the standard is wrongly applied to your case
your certificate has been suspended or cancelled;
You can ask that the decision be reviewed and reconsidered or apply to the AAT. More information can be found on the Review of medical certification decisions page.
If you are not requesting reconsideration of your application and have an inquiry about another aspect of medical decisions, please send an email to email@example.com with your ARN in the subject line.
If we are unable to resolve your issue or you wish to make a complaint about the manner in which your application has been processed, you can escalate the complaint to the Industry Complaints Commissioner (ICC).
The principal role of the ICC is to provide the public and members of the aviation community with an identifiable and easily accessible mechanism through which complaints can be made about the decisions, administrative actions or services provided by CASA staff, delegates or authorised people.
The ICC will provide complainants with meaningful, timely and effective responses to complaints. The ICC has the power to determine if the actions were wrong, unjust, unlawful, discriminatory or unfair.
DAME Handbook and Clinical Practice Guidelines
If you find any errors or omissions in the handbook or guidelines, or feel that something in them needs to change, write to firstname.lastname@example.org.
Please include details of the page on which you wish to provide feedback.
Thank you for your assistance in ensuring that these are up to date and correct.