Industry complaints commissioner

The Industry Complaints Commissioner (ICC) manages complaints about us (CASA).

The ICC gives the public and aviation industry a clear way to complain about:

  • our decisions, actions or services¬†
  • the behaviour of our staff.

To make sure the ICC is impartial, the Commissioner reports directly to our Board.

Visit the website to:

Last updated:
22 Mar 2022
Online version available at:
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