Changing your details

You must let us know if your contact details, name or other information has changed.

Update my contact details

You can change your contact details using myCASA.

Change my name

If you hold a licence or permission with us, you must tell us when you legally change your name.

If you tell us about your name change when you apply for a licence, you must:

  • provide a certified true copy of your name change document
  • provide a statutory declaration
  • write your previous name on the form
  • lodge the documents with your licence application.

A name change document may be a:

  • re-issued birth certificate that lists previous names
  • Certificate of Name Change
  • marriage certificate.

Change my organisation details

You can update your organisation contact details or authorised representative by logging into myCASA. Add a business email address and mobile number to your organisation profile so CASA correspondence is sent to your work email, rather than a personal email.

An authorised representative is someone who you provide access to interact with us on behalf of your organisation.

Manage users and roles within myCASA

Authorised representatives can manage users and roles within myCASA.

To do this:

  1. Log in to myCASA using your individual account

    Navigate to the myCASA portal and enter your email address and password to log in.

    You can also use Digital ID to log into the portal.

    To login using a Digital ID, such as myID (previously myGovID), navigate to the myCASA portal and create an account. 

    If you can’t create a myID account, you can enter your email address and password to begin creating a myCASA account.

  2. Select 'Organisation Profile'

    After you have logged in, select 'Organisation profile' on the page.

  3. Select 'Roles and Users'

    Once you have selected the 'Organisation Profile', select 'Roles and users'.

    If you cannot see an option to view your organisation’s profile in myCASA, link yourself to your organisation from your individual profile.

If you cannot see an option to view your organisation’s profile in myCASA, link yourself to your organisation from your individual profile.

Add a new user

To add a new user to your organisational profile, follow these steps.

  1. Select 'Add user'

    After logging in and navigating to the ‘Roles and Users’ section you can enter the user's last name and ARN.

  2. Assign a role to the user

    Make the new user an authorised representative.

  3. Review and click 'Submit'

    Once you are happy with the new user details, select 'Submit' to complete the process.

Add or remove role

To add or remove a user to your organisational profile, follow these steps.

  1. Select the user's name

    After logging in and navigating to the 'Roles and Users' section select the user you want to add or remove a role.

  2. Add or remove the role

    Select 'Add role' to assign an additional role to a user.

    Select 'Remove' next to the role to remove a user from a role.

If you need help accessing your myCASA account, you can contact us through our contact form.

Notify of a deceased person

You may let us know of a person’s death by phoning the Client Services Centre on 131 757 or contacting us using the relevant webform.

Related content

Last updated:
7 Mar 2023
Online version available at: https://www.casa.gov.au//resources-and-education/online-services/changing-your-details
Back to top of page