Organisations experiencing significant staff retention challenges with potential safety implications.
What can CASR Part 135 operators do?
To help mitigate poor staff retention and high turnover, you should:
- make sure you have effective training management system – including tracking of currency requirements etc.
- make sure you are providing effective training
- establish an onboarding process and ensure that it includes all training requirements
- avoid key person dependencies. Make sure there is sufficient redundancy within the organisation to cover key roles
- make sure those people holding key person positions within the organisation are the appropriate person for the job
- offer clear career pathways and progression to staff.
What is CASA doing or has already delivered?
CASA has introduced CASR Part 119. Part 119 details the requirements for the certification and management for air transport operators.
This includes the requirements for a scalable training and checking system. It also includes a scalable human factors and non-technical training (HF/NTS) for operational safety critical personnel.
This ensures all operational safety critical staff have an acceptable level of competency before starting safety critical tasks.
Training and checking requirements
We have published new training and checking requirements in CASR Parts’ 119 and 135. This aims to help operational safety-critical staff remain proficient in the required competencies to support air operations.
There is guidance material available to support and help operators establish effective training and checking system as well as deliver non-technical skills training.
The Part 119 Acceptable Means of Compliance – Guidance Material details one way you can meet requirements for CASR Part 119. This includes details on training and checking systems as well as requirements for key staff.
Other resources include:
AMC/GM Part 135 - Air transport operations - small aeroplanes for specific Part 135 information
- Training and checking determinations plain English to support industry understanding of the requirements of the Part 119 and 135. This determination summarises the key regulatory requirements in plainer English than the regulations.
- Advisory Circular (AC) AC 119-11 and AC 138-02 - Version 3.1
- Training and checking systems and a specific AC on Human factors principles and non-technical skills training and assessment for air transport operations (AC 119-12).
CASA has also produced sample expositions and operations manuals for Part 133, 135 and 138 operators. This includes training and checking system content which can be a basis for operator customisation.