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Service standards and fees
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We provide a range of services to the aviation industry. This includes licences, medicals, aircraft registration and operating certificates.
We set standards for the delivery of these and recover costs for service provision.
We are working to make our services easier and more efficient.
We set standards for the delivery of our services and report against these targets monthly.
We must recover costs for providing regulatory services.
This is a requirement of the Commonwealth Performance Framework, required by the Public Governance, Performance and Accountability Act 2013 (PGPA Act).
As a corporate Commonwealth entity (CCE), we must comply with these requirements. To do this, we apply the Australian Government Cost Recovery Guidelines Resource Management Guide No 304, July 2014 (AGCRG 2014).
The Civil Aviation Act 1988 and the Civil Aviation (Fees) Regulations 1995 also allow us to recover costs of our services.
We have over 260 regulatory services fees including:
- licences and ratings
- aircraft registration
- permits and exemptions
- operator certificates.
We use a mix of fixed fees and hourly rate charges. Hourly rates are $100, $130, $160 and $190 per hour depending on the level of complexity and experience needed.
The Cost Recovery Implementation Statement (CRIS) (pdf 1.48 MB) provides information on how we implement and cost recover regulatory activities.
Our charges may be a fixed fee, or an hourly rate charge.
When you apply, the fixed fee will be on the form. If there is an hourly rate change, we will send you an estimate of what it will cost us to provide that service.
To continue, you must:
- pay the fixed fee or estimate
- send us any required documents.
We will then start to assess your application.
For hourly rate services, we charge:
- from the time your application is opened
- for all meetings other than the first meeting
- for time taken to clarify and request any documents.
The estimate is valid for 30 days. If you do not pay, we may close the job and return your application to you.
Where payment is outside of the 30-day limit, we will review the estimate to make sure it’s still valid.
We will let you know if the final charge exceeds the original estimate and send a revised estimate. You must pay the final estimate in full before we will issue the final document to you. You will not be able to exercise the capability until the document has been issued.
Withdrawal or refusal of an application
We will charge for all relevant time spent processing and considering your application, including if it is refused.
If you withdraw your application after work has commenced:
- we will still charge you for the time we took to process and consider your application
- we will charge you for any work done on your application
- we will refund you the remaining balance.
The hourly rates are $100, $130, $160 and $190.
The lowest rates apply to services that are mostly administrative or require a small degree of technical skills.
Where technical expertise is needed, the top two hourly rates will apply.
The highest rate will apply for services that, in the interests of aviation safety, must be provided by:
- a Senior CASA officer
- a CASA officer with particularly experience or qualification.
Certain kinds of complex, high capacity operators, and types of aircraft, work or facilities will automatically require this.
This rate is charged as per Sub-regulation 4 (2) (b).
All other technical services will be charged at the $160 hourly rate.
The hourly rate will also include any administration time.
We do not recover costs for domestic travel, including airfares and accommodation. However, domestic travel time is chargeable at the relevant hourly rate. Travel time includes time spent on flights or driving.
We will not disadvantage clients for CASA not having staff in a particular region. We only charge travel time from either the nearest CASA office or the nearest regional office.
We recover costs for all international travel. This includes flights, accommodation, travel time and service provision.