Start planning – our offices will close from 25 December 2024 to 1 January 2025 (inclusive).
Date
Please plan ahead and contact us now. The more notice you can provide, the better.
Don’t forget you can access services via myCASA at any time. Learn more about what services are available on our website.
You might need administrative support from us to complete some online processes. If this is the case, we’ll take action after the CASA Christmas shutdown period. If you have any technical problems using myCASA, please complete our online form and we’ll investigate the issue when we reopen.
Enquiries
During the shutdown period you can still lodge enquiries with us through our Guidance Delivery Centre, which we will respond to after our offices reopen on Thursday 2 January 2025.
Media help
Journalists can continue to contact our media team throughout the holiday period on 1300 773 806.
Accidents and incidents
Accidents and serious incidents must be reported to the Australian Transport Safety Bureau.
For accident/incident notification: 1800 011 034
For Confidential Aviation Incident Reporting: 1800 020 505
International operations
If you are a foreign operator and need urgent help for things such as non-scheduled aeromedical flights, contact us on +61 7 3144 7400.
Airspace requests
If you have an emergency/urgent airspace request, phone +61 2 6217 1177. This number is available 24 hours a day.