Start planning – our offices will close from 25 December 2026 and reopen on Monday 4 January 2027.
Date
Please plan ahead and contact us now if you need our services. The more notice you can provide, the better.
Don't forget you can access services via myCASA at any time. Learn more about what services are available on our website.
Some online processes require us to complete an administrative process. If you complete an online application during the shutdown period that requires an additional step, we'll action it after the shutdown period.
If you have any technical problems using myCASA, please complete our online form and we'll investigate the issue when we reopen.
We publish estimated processing times for authorisations and approvals across various services in our service delivery statistics.
Enquiries
During the shutdown period you can still lodge enquiries with us using one of our online forms. We'll respond after our offices reopen on Monday 4 January 2027.
Media help
Journalists can continue to contact our media team throughout the holiday period for any urgent enquiries on 1300 773 806.
Accidents and incidents
Accidents and serious incidents must be reported to the Australian Transport Safety Bureau.
For accident/incident notification: 1800 011 034
For Confidential Aviation Incident Reporting: 1800 020 505
International operations
Foreign operators requiring urgent assistance, including for non-scheduled aeromedical flights, should apply to international_ops@casa.gov.au with complete and accurate supporting documentation to facilitate timely processing. For assistance visit our website or contact CASA International Operations on +61 7 3144 7400.
Airspace requests
If you have an emergency/urgent airspace request, phone +61 2 6217 1177. This number is available 24 hours a day.