CASA offices will close from 25 December 2025 to 1 January 2026 (inclusive). Our offices will reopen on Friday 2 January 2026.
Date
Please plan ahead and contact us now if you need our services. The more notice you can provide, the better.
Check out our service delivery statistics for estimated processing times for authorisations and approvals across various services.
Don't forget you can access services via myCASA at any time. Learn more about what services are available on our website.
You might need administrative support from us to complete some online processes. If this is the case, we'll take action after the CASA Christmas shutdown period. If you have any technical problems using myCASA, please complete our online form and we'll investigate the issue when we reopen.
Enquiries
During the shutdown period you can still lodge enquiries with us using one of our online forms We'll respond after our offices reopen on Friday 2 January 2026.
Media help
Journalists can continue to contact our media team throughout the holiday period on 1300 773 806.
Accidents and incidents
Accidents and serious incidents must be reported to the Australian Transport Safety Bureau.
For accident/incident notification: 1800 011 034
For Confidential Aviation Incident Reporting: 1800 020 505
International operations
If you are a foreign operator and need urgent help for things such as non-scheduled aeromedical flights, contact us on +61 7 3144 7400.
Airspace requests
If you have an emergency/urgent airspace request, phone +61 2 6217 1177. This number is available 24 hours a day.