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Drone delivery systems
Drone delivery is a new and exciting opportunity for Australians.
Drones can now be used to deliver 'just-in-time' supplies to customers who live within a 10 km radius from a base station.
Items available for delivery could include food and drinks, medications or even small items of hardware or recreational supplies.
Following a successful 6 month trial in South Canberra, we have approved Wing Aviation Pty Ltd to operate ongoing drone deliveries in North Canberra.
Initially Wing's delivery service will be available to around 100 eligible homes in Crace, Palmerston and Franklin, with plans to gradually increase availability across Gungahlin.
Wing have been testing drone delivery in Australia since 2014 and has made over 3000 deliveries of food, small household items and over the counter chemist products.
Wing Aviation Pty Ltd is a licensed and certified drone operator. As part of their application process, Wing was required to submit a safety case which included information about the reliability of their drones. They have met requirements to ensure we're satisfied they operate within an acceptable level of safety.
Following assessment of the safety case, we have permitted Wing to operate in closer proximity to a person than our regulations normally permit.
Wing's delivery system is automated – however a licensed drone pilot is always at the helm.
Approved hours of operation are:
- Monday to Saturday from 7am to 8pm
- Sunday and public holidays from 8am to 8pm.
While an accident is unlikely to occur, Wing pilots instantly know if any of their drones operate outside a programmed mission. If this happens and it's safer to do so, pilots may decide to land the aircraft immediately rather than continue the flight.
In the unlikely event a problem occurs, drones are designed to automatically land very slowly and are equipped with flashing strobe lights for clear visibility.
Should an incident occur, Wing's emergency response plan will dispatch a crew vehicle immediately to the landing site.
If a drone lands on your property, simply leave it alone – an operator will be on the way.
As the safety regulator, the issue of aircraft or drone noise is not within our regulation responsibilities.
It is our responsibility to ensure as far as is practically possible, that environmental impacts from drone operation are considered and minimised.
When approving Wing to conduct their operations, we considered environmental impacts and imposed conditions on their operation – including restricted operating hours and requiring the use of quieter aircraft.
If you have any privacy concerns, we encourage you to read Wing's privacy policies and report any issues to them directly.
If you don't receive a response within 30 days or are unhappy with their response, you may contact the Office of the Australian Information Commissioner for more information or telephone 1300 363 992.
Wing and other contacts
- Report unsafe drone operations
- The Department of Infrastructure, Transport, Cities and Regional Development undertook an assessment of Wing's proposed Gungahlin operations
- The ACT Government has provided land use permission – contact Access Canberra
- For police assistance where there is no immediate danger call 131 444 or visit ACT Policing.
Have a question? Need some help? Try asking our virtual assistant, which can be found in the bottom right hand corner of your screen.
You can also contact us through our online enquiry form.
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