Restart of an interrupted exam
PEXO is very dependent upon the quality of the internet connection. It may happen that a loss of connection or power failure may cause a temporary inability to continue with an examination that has already started.
If an examination sitting was interrupted due to technical problems, e.g. loss of internet connection or loss of power to the computer, the Candidate can easily restart the exam on the same or any other computer at that centre on the same day. To verify that the correct Candidate is restarting their exam, it is necessary that an Invigilator confirms the new logon.
NOTE: If an exam is interrupted for any reason, then the Candidate MUST NOT leave the exam centre, except for a toilet break if appropriate, in the time between the interruption of their exam and the re-commencement of that same exam. This is due to the fact that they could use this opportunity to determine the answers to questions they know to be in their particular exam.
If it is not possible for the Candidate to complete his/her exam on that same day, then a restart on another day is NOT possible, and this exam will be an INCOMPLETE exam and no result recorded. It is necessary that they re-book the exam for a future date. There is no CASA charge for any incomplete exams.
It is important, that the existing sitting was not finished by having pressed and confirmed the red, ‘End’ (of examination) button from the examination window as this would result in you submitting your exam as if it were completed.