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Post exam comment
Post exam reports can be a valuable means by which candidates provide information to CASA or the Invigilator to improve exam features. The system works on a voluntary basis. Candidates may submit comments and recommendations anonymously if they wish.
Please do not make requests for copies of examination questions or answers. CASA does not release examination material as doing so would undermine the integrity of the examinations.
Who to report to?
Depending on the area and nature of the dissatisfaction and/or observation, the candidate should report either to CASA or directly to the invigilator.
Issues to report to CASA
Exam re-assessment. Candidates wishing to have their marked exam re-assessed should use the CASA facility for Re-assessment of examination. The service involves a fee of AUD$130, as required by government policy on cost-recovery for services rendered.
Post exam comments. FCL has an alternative cost-free facility to consider post exam reports (comments) and suggestions. This facility does not involve the re-assessment of a candidate’s exam attempt (see paragraph above), but would consider challenge of an exam question or in the general case, at most two. Any challenge regarding examination questions must be submitted within 14 days of the date of the examination. Applications received after this date will not be accepted.
Other items deserving of feedback to CASA may be about, for example, exam duration, format in terms of fonts used and graphics, minor typos in exam questions, and any perceived required improvements.
The post exam report should be forwarded to Flight Crew Licensing (FCL) at firstname.lastname@example.org, and not other CASA contacts.
Unmerited challenge. Unfortunately some candidates have misused this facility by challenging every (or many) question which had been scored incorrect in the exam. CASA will not accept nor process such gratuitous post exam comments. Candidates are advised to read the CASA Exam System for an appreciation of the CASA exam assurance process.
Process. All post exam reports including those challenging exam questions (but excluding ‘unmerited challenge’ – see above paragraph) are processed at periodic intervals together with other exam analysis and review.
CASA does not enter into correspondence with authors of post exam comments, unless further clarification is necessary or a challenge has been successful. However, candidates may be assured their reports would be processed, and where relevant, actioned.
For the candidate who has challenged an exam question, and has not received any contact or correspondence from CASA by two weeks, he/she may correctly conclude the challenge had been assessed as not valid and thus unsuccessful. There is no necessity to telephone CASA to confirm this.
Issues to report directly to an exam invigilator
Candidates may also wish to comment on exam venues, the materials provided by invigilators for the exams, the conduct of the exam sessions, or booking, postponement and cancellation of exam sessions. However, such matters should be taken up directly with the exam invigilator, and not CASA.
In reporting such matters, commonsense should prevail; for example, when it is imperative that the invigilator resolves the matter to avoid disadvantaging the candidate’s performance during the exam, then the complaint should be highlighted prior to commencing the exam; when the matter does not or is unlikely to affect the exam performance of the candidate, the report should ideally be made after the exam session, to avoid unnecessary increase of the invigilator’s workload just prior to the commencement of the exam session.
If desired or the matter has not been or could not be resolved by the exam invigilator, the candidate may write directly to the supervisory organisation, or in the case of Aspeq, email@example.com, with an information copy to firstname.lastname@example.org.