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PEXO exam systems support
PEXO is a reliable system and we expect you should have very few problems with it. Most of the queries received by FCL relate to:
- Candidates unable to book an exam. The booking problem has been generally caused by incorrect entry of candidate details such as wrong date of birth or not satisfying pre-qualification requirements, e.g. their ARN has not been issued.
- Flight school introducing new hardware, which required the re-loading of the PEXO secure browser (PSB), or its PC system has been modified which introduced problems operating PEXO.
- The registrar/invigilator has forgotten their own password or the password had expired, and therefore they were unable to access PEXO.
Tips to help registrars and/or invigilators to avoid problems on weekends
With the exception of an ISP connection problem, for which the PEXO Administrator would not be able to assist (each organisation is responsible for their own ISP issues), the general problems may be avoided by timely action during the working week or minimised by strict adherence to instructions in the PEXO registrars and invigilators handbook, for example:
- Exams booking may be done as far as possible in advance during weekdays and not left to the weekend day of sitting. PEXO administrator's advice is readily available during the working week.
- If weekend booking is necessary, and when in doubt or unfamiliar with the booking procedures, look up the PEXO Handbook or review the eLearning modules in Aviationworx. Also enter the candidate's details correctly in the manner prescribed in the handbook.
- Any hardware or systems modification should prudently be checked when work occurs and before weekends.
- Registrars and invigilators must have their password kept in a secure place, and renewed once every 90 days. See page 5 of the PEXO handbook.
- The invigilator should always look up and be familiar with the operating procedures in the PEXO handbook. Ensure the candidate is briefed on actions the handbook advises to avoid. If the supervisor has lost touch with the operating procedures due to infrequent use, do not try to wing it. Simply do the eLearning modules again or you may book a MYTH exam. The MYTH exam (which is a test of Greek mythology, deliberately not an aviation exam) for people to exercise familiarity with the range of PEXO procedures. Use this facility regularly to avoid losing touch with the system operations. There is no charge involved for the MYTH exam and any result from MYTH is not recorded if a candidate requests pre-requisite report of their exam results.
Discontinuation of weekend PEXO support
Taking into account the nature and infrequency of issues and the ability of users to implement steps to minimise common difficulties with PEXO, CASA intends to employ its limited system administrator resources to enhance weekday services. PPL exams may be conducted on weekends through authorised flying schools, but support for an PEXO difficulties encountered will not be available outside Canberra business hours.