New online resource centre provides easy access to aviation
A new multi-agency online aviation information resource centre was set up in October 2013 to help members of the Australian public with questions or issues related to air travel and aviation operations.
The agencies involved are CASA, the Department of Infrastructure and Regional Development, the Australian Defence Force, Airservices Australia, the Australian Transport Safety Bureau and the Aircraft Noise Ombudsman.
The resource centre is an easy-to-use website which allows air travellers and other members of the public to access aviation-related information, and to make enquiries or complaints if required. The eight areas of aviation operations covered by the resource centre are:
- aircraft noise
- airline customer service
- aviation security
- airport curfews
- aviation accidents and incidents
- military flying activities
- aviation safety
- low-flying aircraft.
Each area has a dedicated webpage which outlines relevant issues, contacts and sites for additional information, and details on how to lodge an enquiry or complaint. The cooperative approach allows the six agencies to coordinate and manage responses to complaints or requests for information.
More information is available at www.aviationcomplaints.gov.au
image | © CASA