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Industry Complaints Commissioner

The role of the Industry Complaints Commissioner is:

  • To be the central co-coordinating point for all complaints, and to ensure that they are examined and responded to expeditiously by the most appropriate area.
  • To offer people in the aviation industry and the public an easily accessible, timely, open and effective means of having actions reviewed and to make recommendations on the findings.
  • Where necessary or appropriate recommend to the Chief Executive Officer corrections to CASA’s processes and procedures to prevent recurrence of problems of the kind that gave rise to one or more complaints.

The Industry Complaints commissioner will not replace other existing avenues of appeal against CASA decisions such as the Administrative Appeals Tribunal or the Commonwealth Ombudsman.

Make a complaint to the Industry Complaints Commissioner


CASA (local call cost) 131 757

Industry Complaints Commissioner: Jonathan Hanton

Phone: 02 6217 1666

GPO Box 2005

Canberra ACT 2601