Hands-on approach builds mutual understanding
An initiative of CASA's Brisbane-based Permission Application Centre (PAC) resulted in staff getting a hands-on look at the operational side of aviation business.
In April 2014, the team embraced the philosophy of 'walking in the shoes of the applicant' by taking part in an industry visit to Alliance Airlines in Brisbane.
Alliance staff briefed the CASA team members on the company's operation and the range of permissions used by the company.
The team members were able to meet Alliance staff responsible for the completion of applications to CASA, which enabled them to gain an insight into the operational needs of the business and the consequences of a permission being either refused or delayed in the CASA system.
The PAC staff, many of whom do not have a technical or aviation background, found the experience invaluable as they walked through a Fokker 100 jet under heavy maintenance and saw the complexity of the work required, and as they viewed other aircraft used by Alliance.
The exercise allowed both parties to gain a new perspective on the application process. It was particularly useful for the CASA team to get a first-hand understanding of some of the frustrations experienced by Alliance in the application process.
CASA staff came away with an increased understanding of the needs of industry and the importance of ensuring that all applications are issued in a timely manner.
Alliance was very supportive of CASA's endeavours and appreciated the opportunity to gain a greater insight into the structure of the Industry Permissions Division and the activities undertaken by the various areas.
The team from CASA's Permission Application Centre in front of an Alliance Airlines aircraft undergoing maintenance.