Commonwealth disability strategy
CASA’s operations encompass the typical activities of a regulator, policy adviser, service provider and employer as defined in the Commonwealth Disability Strategy.
All CASA owned and leased premises met CASA’s standards and performance requirements for access to buildings and facilities, including provision for parking that meets the needs of people with disabilities in accordance with AS/NZ1428 2003 (Design for Access and Mobility).
CASA’s formal grievance and complaints process is available to members of the public to raise issues, concerns and complaints about CASA and its performance. The process is administered by the Office of the Industry Complaints Commissioner (ICC). Members of the aviation industry and the general public are able to take complaints to the ICC and the Australian Human Rights Commission.
An analysis of complaints received by the ICC in 2008–09 shows that CASA received 12 complaints from members of the public relating to the carriage of persons with disabilities on passenger aircraft in Australia. None of the complaints related to CASA’s performance and service delivery. The ICC reviewed the complaints and found they were related to complex issues arising from past and current international aircraft design standards and the internal policies applied by carriers with respect to persons with disabilities.
CASA’s recruitment policy continued to ensure that recruitment advertising does not dissuade people with disabilities who have the necessary experience, skills and qualifications from submitting applications.
As an employer, CASA provided a range of services to employees with special needs to ensure that reasonable adjustment could be made to facilitate ingress and egress, workstation set-up and access to all facilities. CASA’s contractual arrangements with its information technology service provider required the provider to support and maintain all OHS and disability assistance equipment associated with desktop computers.
CASA’s internal policies made provision for CASA to consult with individuals, appropriate medical advisers, treating practitioners and representative groups to consider special needs and make appropriate procurement choices.
CASA contracted the web content accessibility guideline assessment services of Vision Australia in late 2008. An ‘accessibility review’ of all CASA online websites, web content and web applications was undertaken by Vision Australia in late 2008 and early 2009, to determine whether CASA’s web information complied with the World Wide Web Consortium’s Web Content Accessibility Guidelines WCAG 1.0 (endorsed in 1999) and WCAG 2.0 (endorsed in 2008).
The review found areas where CASA’s web content and web applications were non-compliant with WCAG 1.0 and 2.0. Although the Government Online Strategy does not yet mandate WCAG 2.0, the review also made recommendations about what changes CASA would need to make to its website content in anticipation of achieving full WCAG 2.0 compliance.
In 2009, CASA implemented a web content management system which enforces WCAG 2.0 standards before web content is published. Also in 2009, CASA undertook an accessibility scoping study of all its pre-existing website content to achieve full WCAG 2.0 compliance, following Vision Australia’s recommendations. CASA anticipates it will have achieved WCAG 2.0 compliance for all documents by the end of 2009.