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CASA Annual Report 2004-05 - Part 3: Corporate Report

Part 3: Corporate Report

Systems and processes

CASA Improvement Program

The CASA Improvement Program is a major program to deliver improved business processes and systems to give CASA the capabilities it requires to support the CASA High Level Business Model. CASA formed an alliance contract with Accenture Australia Holdings Pty Limited (Accenture) to undertake the work. Accenture's services are provided under a performance-based risk-reward arrangement.

The Discovery Stage of the program was completed in May 2002 and the Foundation Stage began in July 2002. In 2004, CASA reviewed the scope and cost of the CASA Improvement Program. The program's primary focus will now be on replacing CASA's principal legacy regulatory system (LARP) with the Foundation stage budget reduced from $34.5m to $32.6m. This will be achieved by providing a single release of the Aviation Industry Regulatory System (AIRS), including the original Phase 1 and 2 projects.

During 2004-05:

  • building upon the Core Architecture completed in 2004, phase 1 functionality for the new CASA System (AIRS), incorporating aviation industry individual participants and their licences (based on the new CASR Parts 61, 64 and 66), has been built and integration tested
  • phase 2 functionality, which incorporates aviation industry organisation participants, their certificates and the aircraft register has also been built
  • conversion routines from CASA's previous information source 'LARP' to CASA's refined Information Technology System 'AIRS'
  • AIRS interfaces to other CASA regulatory systems have been built.

AIRS remains on track for implementation in September 2005.

Quality management

The Quality System Certification CASA achieved for its Service Centre in 2002-03 was validated during the year. A third party audit conducted in November 2004 found no instances of non-conformance with ISO 9001:2000.

Contracting arrangements

Following an open tender process IPEX ITG (a division of Volante Group Limited) was engaged on 26 June 2000 to provide information technology and telecommunications services. The original contract was for five years with the option for two two-year extensions. During 2003-04 CASA exercised options extending the contract to June 2009 and also changed its supplier arrangements for telephony services during that period.