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CASA Annual Report 2003 04 Part 3: Corporate report

Corporate report

Systems and processes

CASA Improvement Program

The CASA Improvement Program is a major program to deliver improved business processes and systems to give CASA the capabilities it requires to support the CASA High Level Business Model.

CASA formed an alliance contract with Accenture Australia Holdings Pty Limited (Accenture) to undertake the work. Accenture’s services are provided under a performance-based risk-reward arrangement.

The Discovery Stage of the program was completed in May 2002 and the Foundation Stage began in July 2002. During 2003–04:

  • the Core Architecture for the new Aviation Industry Regulatory System (AIRS), which is an integration of four leading IT packaged software products, was completed
  • design of the licensing functionality was completed, and the new central database for aviation industry individual participants and their licences is now progressing through the build stage
  • conceptual design of the database for aviation industry organisation participants, their licences and the aircraft register, was begun.

In 2004, CASA reviewed the scope and cost of the CASA Improvement Program. The program’s primary focus will now be on replacing the legacy IT principal operating system (LARP) and planned expenditure has been reduced in light of future funding constraints.


Information technology management

During the year CASA established an IT governance framework, together with processes and procedures, to deliver effective decision making in all IT related matters across CASA.

Small projects program

As part of the ‘Working Smarter’ strategy begun in 2001–02, CASA undertook a number of small projects during 2003–04 to reduce risks associated with legacy systems and to support new business systems being delivered by the CASA Improvement Program. These projects were:

  • Medical Records System – Web Interface
  • Human Resource System Upgrade
  • Service Difficulty Reporting System
  • Functional Directory
  • Vax Emulator replacement
  • Infrastructure Architecture Upgrade Projects
  • Workflow Management System upgrade.


Value Proposition

CASA uses a ‘Value Proposition’ to guide its assessment of new capital investments or business cases for work improvements. Figure 15 identifies the benefits streams it takes into account.

Figure 15: Achieving core safety functions, government policy objectives and international commitments

Figure 15: Achieving core safety functions, government policy objectives and international commitments


Quality management

The Quality System Certification CASA achieved for its Service Centre in 2002–03 was validated during the year. A third party audit found no instances of non-conformance with ISO 9001:2000.

Contracting arrangements

Following an open tender process IPEX ITG (a division of Volante Group Limited) was engaged on 26 June 2000 to provide information technology and telecommunications services. The original contract was for five years with the option for two two-year extensions. During 2003–04 CASA exercised options extending the contract to June 2009.

CASA also changed its supplier arrangements for telephony services during the year.