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CASA Annual Report 2002 03 Part 1: Overview of CASA

Part 1: Overview of CASA

CASA at a glance

This section explains who we are, what we do, how we aim to do it and why. It also shows where we are located and how to contact us.

Who we are

CASA is a statutory authority within the Transport and Regional Services portfolio. We were established in 1995, under the Civil Aviation Act 1988, to regulate aviation safety in Australia and the safety of Australian aircraft overseas.

We had 707 staff located around Australia at the end of the end of June 2003. Our operating revenue for the year was $104.2 million.


What we do

CASA's role is to maintain, enhance and promote civil aviation safety. We:

  • set aviation standards
  • certify aircraft, maintenance organisations and operators
  • licence pilots and engineers
  • register examiners
  • carry out safety surveillance
  • enforce safety standards
  • promote industry awareness and understanding of aviation safety standards and safety issues
  • encourage greater industry acceptance of its obligations to maintain high standards of aviation safety
  • consult and communicate with all interested parties on aviation safety issues
  • manage and administer the requirement that operators' hold carriers' liability insurance
  • cooperate, upon invitation, with the Australian Transport Safety Bureau in investigating aircraft accidents and incidents
  • promote the development of Australia's civil aviation safety capabilities, skills and services for the benefit of the Australian community and for export.


Who we do it for

Our stakeholders include in the order of:

  • 19 million Australians
  • 40 million air travellers (passenger movements)
  • the holders of 12,000 aircraft registrations on the Australian register
  • 900 Air Operator's Certificate holders
  • 700 maintenance organisations
  • 260 aerodrome operators
  • 64 aviation manufacturers
  • 1 provider of air traffic services, aeronautical telecommunications, and air traffic services training
  • 3 providers of aerodrome rescue and fire fighting services
  • 33,000 flight crew
  • 8000 maintenance personnel
  • 15,000 members of sport aviation organisations.


Our challenge

To lead the aviation community in providing Australia with a world-class air safety environment, which has public trust and confidence.

Our vision

Safe skies for all


Our values

  • A shared commitment to CASA's vision of safe skies for all
  • Continual examination of ways to improve everything we do
  • Dedication to timely, quality service internally and externally
  • Integrity and professionalism
  • Respect and courtesy
  • Fairness and consistency
  • Teamwork.


Prime Minister's Awards for Excellence

PM's Award

L to R: Rob Collins, Peter Fereday, Bruce Gemmell, the Hon. Tony Abbot, (then) Minister for Employment and Workplace Relations, Reg Perkins, Rob Elder and John Goodrick with the award.

CASA's Aviation Regulatory Services Centre in Brisbane was awarded a Special Commendation in the Prime Minister's 2002 Awards for Excellence in Public Sector Management.

The Service Centre was established in April 2001 as a 'One Stop Shop' for regulatory services — to guide applicants, accept applications, allocate tasks nationally, and monitor and progress all tasks through to conclusion. We report on the work of the Centre in Part 4.

The Special Commendation acknowledged CASA's achievements in successfully adapting new technology and advanced work practices to meet the needs of the aviation industry more effectively and efficiently.

Over 200 Australian government agencies were eligible for nomination for the awards, which recognise high-level innovation and development in public sector management and service delivery.


Where we are

Figure 1: Location of CASA offices

Office locations

A list of addresses for our offices is provided in Appendix 2.


How to contact us

GPO Box 2005
Canberra ACT 2601

CASA Building
Cnr Northbourne Ave and Barry Drive
Canberra ACT 2600

National number (local call cost): (+ 61 from outside Australia) 131 757

Confidential Hotline: (+ 61 from outside Australia) 02 6217 1010 or 1800 074 737

Facsimile: (+ 61 from outside Australia) 02 6217 1209

Email: feedback@casa.gov.au

Web site: /