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CASA and its delegate for the delivery of professional flight crew exams in Australia, Aspeq, aim to meet the flight crew exam needs of eligible candidates in Australia in every reasonable manner.
In turn, CASA and Aspeq expect eligible candidates to exercise personal responsibilities in planning their own flight crew exam requirements in a manner that may be realistically achieved.
Candidates should carefully read the ‘Rules of Conduct for exam candidates’ as these will help to reduce your stress levels, simply by knowing what is expected of you before going to the exam venue.
To support candidates' planning, CASA urges them to be aware of some important exam requirements, polices and information as follows:
- Be familiar with CASA flight crew exam policies (including syllabus requirements), procedures and processes, and Aspeq delivery procedures and company business rules.
- Meet the requirements of these exam policies, procedures, processes and rules.
- Shall provide a photographic Identification Document (ID) acceptable to CASA as proof of identity for admittance to the exam session. The photo-ID must be presented to the exam supervisor for scrutiny prior to the exam session. If the candidate fails to provide a photo-ID acceptable to CASA, he/she will not be allowed to attempt the exam.
- If a candidate is denied entry to the exam session because he/she fails to provide a CASA-approved photo-ID for the exam supervisor to sight, he/she is solely responsible for losing the booked exam session. A re-booking will require a new Aspeq session fee.
- However, the candidate does not lose the booked CASA exam (as different from the session) fee. It remains available to the candidate at a subsequent session without any further CASA exam fee.
- Be aware that CASA and Aspeq do not operate on a '24 hours a day everyday' basis with regards to the delivery of flight crew exams.
- Know that any request/application must allow for a reasonable period of time for CASA and/or Aspeq staff to respond to the candidate's request, provided the request may be reasonably facilitated and is not against CASA policies, procedures or rules. Be particularly aware of this requirement during long weekends and festive holiday seasons.
Candidates are reminded that it is their responsibility to manage their exams allowing for:
- Their own unique needs, travel plans, restrictions and/or other commitments;
- The possibility of illness;
- Work or employment related commitments/requirements;
- The possibility of failures, including re-training periods that may apply;
- Visa restrictions or limitations;
- The requirement to complete a ‘bundle’ of subject-parts, e.g. the 7 individual subject-parts required to achieve either a full CPL or ATPL theory credit, within one ‘window’.
- Take personal responsibility for own unique needs, plans, restrictions and/or problems.
- Candidates from abroad shall note that the CASA re-training period following a failed exam is a safety-related issue, and cannot be reduced on the basis of the candidate's personal or administrative requirements (eg. visa).
- Candidates domiciled in Australia and planning to travel abroad for business, holidays or on personal issues shall also note that the exam re-training period will not be reduced. They may re-attempt the exam(s) on their return to Australia.
CASA has invested significantly in an Internet-based exam system PEXO (Pilot Examination Office), to better serve the industry. The PEXO system offers, among many beneficial features, an immediate turnaround of exam results.
- However, candidates shall be aware that such an Internet-based system may be subjected to interruptions, which in the general case are beyond the direct control of CASA or the supervisor (eg. thunderstorms, local area electrical supply interruptions, unforeseen Telstra or ISP network or server unserviceabilities, etc).
- Nevertheless, the advantages of the system in normal operations far outweigh the inconvenience of the occasional system interruption.
- CASA does not award financial compensation if PEXO system interruptions, regardless of the cause(s), result in a delay to booked exam sessions or turnaround of results. Candidates affected by interrupted sessions will be offered an optimum rescheduled exam sitting.
The above list is not exhaustive and candidates are encouraged to peruse more CASA flight exam information.