Annual Report 2005-06: Systems and processes
Systems and processes
- Information technology management
- Aviation Industry Regulatory System
- Quality management
- Change implementation team
- ‘Building a New CASA’ reforms
The CASA Improvement Program is a major program to deliver improved business processes and systems to give CASA the capabilities it requires to support the CASA High Level Business Model. CASA formed an alliance contract with Accenture Australia Holdings Pty Limited to undertake the work. Accenture’s services are provided under a performance-based risk–reward arrangement.
As forecast in last year’s annual report, the key deliverable of this contract, the Aviation Industry Regulatory System (AIRS), was implemented in September 2005.
In 2005–06, the Regulatory Services Quality Management System (QMS) was restructured to accommodate changes announced as part of ‘Building a New CASA’. As part of the changes, the Aviation Regulatory Services Division was disbanded and the QMS was redesigned to enable ISO 9001/2000 certification to continue for the CASA Service Centre. Changes to the QMS’s authorities and responsibilities and to the quality management documentation were completed in time for the SAI Global recertification of the CASA Service Centre, which was achieved without any nonconformances in November 2005.
A change implementation team was formed within the Office of the CEO in February 2005 to assist with the practical aspects of implementing reform.
The team was tasked with helping managers and staff drive and manage the ‘Building a New CASA’ reforms, including development of specific tasks and projects that must be completed to align CASA operations with the new priority policy. The team also coordinated work to implement the new organisational structure and completed the development of a sustainability strategy for CASA.
During 2005–06, the team liaised with CASA people, industry and stakeholders in a range of reviews aimed at discovering better ways of operating. The object was to define CASA’s performance against four criteria:
- safety effectiveness, with a focus on passengers
- industry relations
The reviews led to many of the change initiatives announced by the CEO on 9 February 2006.
Most of the change initiatives announced by the CEO on 9 February have been completed, or are close to finalisation.
Among the completed tasks are:
- the recruitment of field safety advisers
- the appointment of the first three safety system specialists
- the first general aviation safety assurance program audit
- establishment of new operational positions based in Brisbane and the establishment of CASA’s operational headquarters in Brisbane
- consolidation of operational control of general aviation field offices
- setting up of the office of the Industry Complaints Commissioner.
Good progress is being made using the European model as the basis for new Australian maintenance regulations, an extensive restructuring of the Manufacturing Certification and New Technology Office is close to completion, and work is progressing on delegating more responsibilities to industry.
Table 3 shows progress to 30 June 2006 in implementing the reforms.