Annual Report 2005-06: Complaints and investigations
Complaints and investigations
In 2005–06, the Commonwealth Ombudsman received one complaint relating to CASA, a decrease from the 13 received in 2004–05.
The CASA service charter was reviewed for ongoing applicability during 2005–06.
To ensure transparency, management and reporting of complaints and compliments is now undertaken by the Industry Complaints Commissioner.
The 219 complaints received by the Industry Complaints Commissioner between February and 30 June 2006 were resolved as follows:
|Within 5 working days||89|
|Within 10 working days||22|
|Outstanding at 30 June 2006||24|
The Australian Transport Safety Bureau is charged with improving transport safety by investigating transport accidents and incidents and using its findings to promote change through safety action statements and recommendations. During 2005–06, the bureau made 10 recommendations to CASA arising from its investigations.
Table 5 shows coronial inquiries for 2005–06 and the previous four financial years.