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Annual Report 2005-06: Commonwealth Disability Strategy

Commonwealth Disability Strategy

CASA’s operations encompass the typical activities of regulator (with elements of policy adviser), service provider, employer and purchaser, as those roles are defined in the Commonwealth Disability Strategy.

Regulator and service provider

During 2005–06, CASA’s major focus as a regulator and service provider continued to be on using electronic technology, particularly the internet, to improve the accessibility of regulatory information, regulatory services, safety promotion and support for the travelling public.

Work during 2005–06 included the following:

  • The CASA website was assessed and revised to ensure that it met all Australian Government web accessibility guidelines. This work has provided benefits to all visitors to the site by minimising page download times for people on limited bandwidth connections. By improving access for non-standard browsers such as speech readers, we have made the site more usable for mobile phones and other hand-held devices.
  • We updated the section of the website for air travellers, including the section which provides direct support for disabled travellers. The site also provides advice for air operators on how they can better assist disabled travellers.


CASA’s recruitment policy ensures that our recruitment advertising does not dissuade people with disabilities who have the necessary experience, skills and qualifications from submitting applications. The policy also ensures that selection processes take into account the special needs of applicants, so that those with disabilities are not disadvantaged.

CASA’s formal standards and performance requirements for premises leased by the organisation require access for people with disabilities to be provided to buildings and to all areas of offices in accordance with Australian Standard AS 1428.

In addition, we provide car parking to staff suffering from permanent or temporary disability. In the case of temporary disability, parking is made available for the period recommended by a medical practitioner.

CASA’s standard office desks and chairs are ergonomically designed to meet Australian Standard AS 4443 and Australasian Furniture Research and Development Institute standards. We provide special chairs for staff who have particular anatomical differences or who suffer from conditions that make standard chairs unsuitable.

We also provide, as needed, suitable IT equipment and/or software to aid staff with disabilities. Contractual arrangements with CASA’s IT service provider require the support and maintenance of all occupational health and safety and disability assistance equipment associated with desktop computers.

Support through our help desk can be tailored for staff with special needs by noting an alert for help desk staff against the user’s name.

CASA will also provide appropriate voice facilities, such as TTY telephones, to any staff member who needs them.

In purchasing furniture, equipment and software to meet special needs, CASA consults with the staff concerned and seeks the advice of relevant organisations, as appropriate.