- Publications and resources
- Rules and regulations
- Safety management
- Licences and certification
- About us
Go to top of page
Resource booklet 1 Introduction and video
The term ‘human factors’ refers to the wide range of issues affecting how people perform tasks in their work and non-work environments. The study of human factors involves applying knowledge about the human body and mind to better understand human capabilities and limitations, so there is the best possible fit between people and the systems in which they operate.
Human factors are the social and personal skills (for example communication and decision making) which complement technical skills. Understanding and applying human factors is crucial for safety because of the continued threat of accidents, particularly in low capacity and charter air transport operations.