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myCASA portal technical issue or feedback

Please let us know if you're experiencing issues with the myCASA portal or wish to provide feedback. We’re always looking at ways to improve our services.

Nature of the issue or feedback

What is your feedback? (mandatory)

Suggestion

Bug or problem

Your feedback (mandatory)

What service does your bug or problem relate to? (mandatory)

Individual aviation reference number (ARN) application

Organisation aviation reference number (ARN) application

Remote Pilot Licence (RePL) application

RPA Operator's Certificate (ReOC) renewal application

Aviation Works

Flight Test Management

General myCASA issue

Details of the issue

Explain the issue and what you were trying to do when it happened (mandatory)

What email address did you use to log into the myCASA portal?

When did the issue happen?

Date

Day

Month

Year

Time

Hour

Minute

am

pm

Error code (if provided)

If you were trying to apply for an ARN or link an existing ARN and you received a confirmation email, provide the SR-ID found in your email

If you are able to see your application history or progress in the application summary tile, provide details

Your details

First name (mandatory)

Last name (mandatory)

Aviation reference number (ARN)

Phone

Email (mandatory)

Details of your device

What did you use to log into the myCASA portal? (mandatory)

Desktop or laptop

Mobile phone

Tablet

Operating system (mandatory)

Android

Chrome OS

iOS (Apple)

Windows 10

Windows 8

Windows 7

Other

Please specify your operating system

What brand is your device? (mandatory)

Please specify the brand of your device

What model is your device? (mandatory)

For example: iPhone X, iPad Air, Galaxy S10+, Galaxy Tab S6, Pixel 4, Surface Pro 6

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