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Stakeholder satisfaction survey 2018
Date of publication:
19 October 2018
Every three years we engage research organisation Colmar Brunton to run a stakeholder satisfaction survey which analyses attitudes towards CASA and aviation safety regulation.
This central finding of this year’s survey shows the aviation community satisfaction with our performance has risen significantly since the previous survey in 2015.
The 2018 survey has given CASA an overall satisfaction rating of 6.2 out of 10, up from 4.2 in the same survey conducted in 2015.
Satisfaction with CASA’s service delivery has risen to a rating of 6.2 compared to 3.8 in the previous survey, satisfaction with audits and compliance is up to 6.3 from 4.8 and satisfaction with development of regulations is up to 5.5 from 3.
All key ratings have risen in the 2018 survey, including ease of complying with regulations which is now rated at 5.9 and CASA seeking to promote safety best practice which is rated at 6.7.
The survey of more than 1100 aviation industry participants gave the highest ratings to CASA for respecting confidentiality, having safety as its primary focus and sharing information and knowledge willingly.
High ratings were also given for CASA having competent and capable staff and being efficient in dealings with the people who were surveyed.