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Stakeholder satisfaction survey 2018
Date of publication:
19 October 2018
We periodically engages independent research organisations to run a stakeholder satisfaction survey which analyses attitudes towards CASA and aviation safety regulation.
The most recent survey was conducted in 2018 and found the aviation community's satisfaction with our performance had risen significantly since the previous survey in 2015.
The 2018 survey reflected an overall satisfaction rating of 6.2 out of 10, up from 4.2 in the same survey conducted in 2015.
The survey of more than 11,000 aviation industry participants gave the highest ratings to CASA for respecting confidentiality, having safety as its primary focus and sharing information and knowledge willingly.
High ratings were also given for CASA having competent and capable staff and being efficient in dealings with stakeholders.