Online services over the holidays

Date published: 21 November 2022


Start planning – our offices will close from 24 December 2022 to 2 January 2023 (inclusive).

A drone carrying a present by a string. Text: "Season's Greetings and safe travels"

If you need CASA to complete a service request for operations required during the holiday period, contact us now. The more notice you can provide, the better.

Don’t forget you can access the following services via myCASA at any time:

  • initial licence applications for RPL/PPL/CPL
  • licence reprints (9R)
  • flight reviews
  • transfer of aircraft registration
  • Aeronautical Radio Operator Certificates
  • Medical Records System (MRS)
  • Aviation reference number (ARN) creation
  • myCASA account creation and linking to ARN
  • remote pilot licence applications
  • notification of an Aviation or General English Language Proficiency assessment
  • renewal of Remote Operators Certificates (ReOC) without changes
  • commercial drone registration and accreditation
  • DAMP/Dangerous Goods (note that only some of these services can be done through myCASA)
  • fireworks display notifications.

You might need administrative support from us to complete some online processes. If this is the case, we’ll take action after the CASA Christmas shutdown period. If you have any technical problems using myCASA, please complete our online form and we’ll investigate the issue when we reopen.

Media help

Journalists can contact our media team on 0419 296 446.

Accidents and incidents

Accidents and serious incidents must be reported to the Australian Transport Safety Bureau.

For accident/incident notification: 1800 011 034
For Confidential Aviation Incident Reporting: 1800 020 505

International operations

If you are a foreign operator and need urgent help such as medical non-scheduled flights, contact us on 61 7 3144 7400.

Airspace requests

If you have an emergency/urgent airspace request, phone 61 2 6217 1177. This number is available 24 hours a day.

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