Payment and processing
Payment for your aviation medical certificate must be made up front when you log into the medical records system (MRS).
MRS offers a secure and convenient way to pay your fees by credit and debit card. We accept Visa and MasterCard. The online payment facility works best on up to date versions of Internet Explorer (IE), Firefox and Google Chrome. The payment facility is powered by Westpac.
Payment for all medicals must be made in MRS before you submit the application to the DAME or see your doctor.
Your DAME or the receptionist may facilitate you completing the payment through MRS.
Where this is not possible, you can call AvMed on 131 757 for assistance.
Fees charged for processing your application
We charge for a range of regulatory services and under Australian Government policy must charge fees to recover the cost of providing these services.
The payment is not for the provision of the medical certificate, but for the work involved in the processing and consideration of the application.
A fee is charged to process and consider an application for a medical certificate. This fee applies to all classes of medical certificate whether it is an initial issue or renewal.
Your medical application cannot be submitted to CASA until payment has been made.
Fees for medical certificate applications
The fee you pay for your consultation with your DAME is separate from our fee for processing your medical certificate application.
Our fees are:
| Request type | CASA processing fee |
|---|---|
| Class 1 medical | $ 75.00 |
| Class 2 medical | $ 65.00 |
| Basic Class 2 medical | $ 10.00 |
| Class 3 medical | $ 75.00 |
| Reconsideration of application | $ 150.00 |
| Extension of medical certificate | $ 50.00 |
If you are applying for multiple classes in the same application, you will only need to pay a single processing fee of $75.
Receipt number for your payment
Your receipt number will be printed on your medical certificate and this becomes your official receipt for payment. You will not receive a receipt from Westpac as would have been the case in the previous system.
Processing times
Our current service delivery standard for assessing an application for a medical certificate is 20 business days.
This timeframe begins from the time all documentation required for assessment of the medical application is received by CASA, including payment for all fees.
CASA may require addition documentation to assist in the assessment of the application. These may include additional test results, medical specialist reports or additional information from the DAME. There may be weeks to months between CASA receiving the medical certificate application from the DAME and receiving these additional documentation. The 20 business day service delivery time for processing the application can only be taken from receipt of the last required piece of documentation that will enable complete assessment of the medical.
Where a medical application is complete and does not require further tests or specialist reports, the current processing time is up to 4 weeks, once it is received at CASA. However complex cases which need to be assessed by a Complex Case Management (CCM) process can take an additional 3-4 weeks. If your medical is due to expire within the next 2 weeks and you're concerned that your application won't be assessed in time to meet your needs, please call AvMed on 131 757.
Where a medical application is complicated or requires additional test results or specialist reports to be submitted, the current average processing time is approximately 50 days from receipt of the initial medical application form. This time is heavily impacted by the time it takes for applicants to complete additional tests and CASA to receive results or reports.
You can check our current service delivery performance on the Service Delivery Statistics page.
What you can do to help
There are several steps an applicant can take to help the process.
- Pay the required fee in MRS before you submit your application in MRS.
- Check with the DAME if additional tests are required for this medical. You can refer to the additional tests chart for further information on age-related tests which may be required.
Factors that will delay issue of a certificate
The things that will delay CASA being able to process your application include:
- no payment received by CASA
- time to complete additional tests and receipt of results by CASA
- time for CASA to receive specialist reports.
More information
Find out more about CASA’s fees and charges.