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Help with myCASA application errors
If you receive an error message while submitting a remote pilot licence (RePL) application in myCASA, follow the steps below.
If you receive an error message, firstly check you've correctly entered your student's:
- name spelling
- aviation reference number (ARN).
If you've correctly entered all details, find your error message below and follow the instructions.
- Category page error
- Student not found
- RePL already exists
- Identification required
- Unable to add student
- Please add student
- Declaration not completed
Category page error
This error will ask you to Complete the Remotely Piloted Aircraft details.
To fix the issue, make sure you've entered a selection for the following fields, before selecting Next:
- appropriate category
- weight class.
Student not found
You'll receive this error if:
- your student doesn't have an ARN
- you've misspelled their name
- you've incorrectly entered their ARN.
To fix the issue, check you've entered all details correctly. If they don't already have one, your student will need to apply for an ARN. All students must have an ARN before you can enter their application.
RePL already exists
You'll receive this error if the student you're applying for already has a RePL.
You'll receive this error if a student hasn't provided the correct identification while applying for their ARN. Before you can continue the application, your student will need to verify their identity through myCASA.
Unable to add student
This error will appear if your student needs to contact us to resolve an issue.
Please ask them to contact us on 131 757 to discuss, before you can continue their application.
Please add student
You'll receive this error if you haven't entered any student details. Please make sure you enter the correct student name and ARN.
Declaration not completed
You'll receive this error if you haven't checked the Declarations tick box. Please select it before continuing.
Still having issues? Contact us
If you're still having system difficulty, please call us on 131 757 or contact us through our online enquiry form.
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