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Drone delivery systems
Currently a delivery drone is able to transport small ‘just-in-time’ supplies to someone within about 10kms of the base station. This might include food, medicines, or even small items of hardware.
We have approved Wing Aviation Pty Ltd to operate ongoing delivery drone operations in North Canberra. Wing Aviation Pty Ltd is a licensed and certified drone operator.
They will be rolling out their service in some areas of Gungahlin, initially only available to 100 eligible homes in Crace, Palmerston and Franklin. Wing will gradually and over time introduce more homes for service.
Wing have been testing drone delivery in Australia since 2014, refining their aircraft and systems. Over the past 18 months, Wing has delivered food, small household items and over the counter chemist products more than 3000 times.
They have satisfied us that their operation meets an acceptable level of safety. Wing were required to submit a safety case to CASA as part of their application process which included information about the reliability of the drones.
Following an assessment of the safety case, we have permitted Wing to operate over North Canberra and in closer proximity to a person, than our regulations would normally permit.
As the safety regulator, the issue of privacy and noise is not in our remit.
The system is automated—however a licensed drone pilot is always at the helm.
Wing works within our current guidelines for commercial drone operators flying over 2kg and these approvals are aligned with regulations and in accordance with similar instruments issued to other operators.
Wing drones currently fly only in the following hours:
- Monday to Saturday from 7am to 8pm
- Sunday and public holidays from 8am to 8pm.
While an accident is unlikely to occur, pilots will know instantly if any of their drones operate outside of a standard mission. If this happens, the operator will decide if the safest course of action is to the land the aircraft, rather than continue the flight.
In the unlikely event the drone encounters a problem, it is designed to automatically land very slowly. The aircraft are equipped with flashing strobe lights.
If you do have one land on your property, Wing has an emergency response plan which will despatch one of their own crew vehicles to site immediately. The safest thing you can do is simply to leave it alone until the operator is on site.
As the safety regulator, the issue of aircraft (drone) noise is not within our responsibility.
When approving Wing to conduct their operations, we considered possible environmental impacts and imposed relevant conditions on them. These include limits to hours of operation and requiring Wing to use quieter drones.
Airservices manages complaints and enquiries about aircraft noise and operations (including drones) through its dedicated Noise Complaints and Information Service (NCIS). Your enquiries or complaints help to identify issues and possible opportunities for improvement.
You are encouraged to contact Wing with questions about their privacy policies on their website. As the safety regulator, the issue of privacy is not in our remit.
If you are concerned about drones and your personal privacy, you can contact the Office of the Australian Information Commissioner for more information or telephone 1300 363 992. Before making a complaint to OAIC, you must complain directly to the agency or organisation. If they do not respond within 30 days, or you are dissatisfied with the response, you can then take your complaint to the OAIC.
- Report unsafe drone operations to us
- The Department of Infrastructure, Transport, Cities and Regional Development undertook an assessment of Wing's proposed Gungahlin operations
- The ACT Government has provided land use permission – contact Access Canberra
- For police assistance where there is no immediate danger call 131 444 or visit ACT Policing.