Haydn Busch

Administration support, Cairns

I came to work for CASA through the federal government's Indigenous Australian government development programme, which allocates its students to government agencies across Australia. For me, CASA was the most interesting agency - offering flexible working arrangements and opportunities to grow and develop my aviation knowledge and skills.

I was born and grew up in Cairns where I went to school, university and onto an apprenticeship in butchery. Now at CASA, my role is in administration support and I manage everyday duties from processing mail, acting as first point of contact with industry and manage office assets. Part of my role is also to assist safety inspectors with processing payments for aviation regulatory service fees and attaching permits to the necessary applicant. Working in this environment has provided me with a strong understanding of aviation regulatory requirements - which other admin roles may not get exposure to.

While there have been many challenges to the role such as learning new software, CASA staff are always willing to help. Travel to Canberra for training provides opportunities to meet with other like-minded people and personal development is highly encouraged. I have since pursued additional study to complete a diploma in project management and diploma in government.

As an indigenous person I enjoy work and performing my duties without the threat of bullying or harassment. Workplace diversity is evident at CASA and with flexible work arrangements provided I enjoy time with my family and the ability to become more involved in the local community.