You might have heard we’re making changes to the way we deliver our regulatory services and surveillance functions.
This is part of a transformation we’ve been undertaking to provide more consistent, standardised and timely services to the aviation community.
Over the coming months, you’ll start to notice we’re doing some things differently. We've already set up a centralised team to start handling your enquiries, and we’ll continue to expand this service over the first half of this year. The aim is to ensure we’re providing consistent advice to everyone in the aviation community, no matter where you’re located in Australia.
You may also find that your CASA contacts change as we form new teams and adjust and improve our internal processes. For now, please keep contacting us the way you normally do and our staff will continue to assist or redirect you if needed. We’re expecting to have our new arrangements fully in place by 1 July. Keep an eye out for more information as we gradually introduce these changes.