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Your rights

Apart from the right to be treated in a professional and impartial manner at all times, you have the right to:

  • the review and appeal of a decision that affects you
  • lodge a complaint
  • privacy and confidentiality of personal information
  • access documents under the Freedom of Information Act 1982
  • seek clarification of a decision that affects you
  • access services, facilities and information in a manner which meets your needs

In investigating breaches of the law, we will be fair and tell you your legal rights and responsibilities.