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Your responsibilities

You can help us to provide you with the best available service by:

  • being honest, courteous and professional in your dealings with us
  • advising us of the most appropriate contact details for you, including your relevant title and Aviation Reference Number (ARN) if applicable
  • providing timely and accurate information to us
  • making yourself aware of and ensuring that you comply with relevant legislative requirements
  • attending scheduled meetings punctually, and making any necessary facilities available within a reasonable time frame and/or within statutory requirements
  • providing feedback to us on the quality of our services; and
  • support us in our endeavours to improve aviation safety.