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Further reading

AS 4269-1995 Australian Standard® Complaints Handling

Serves as a reference document on current best practice.

Standards Australia
1 The Crescent Homebush NSW 2140 Telephone 1300 654 646
Internet: http://www.standards.org.au

A Good Practice Guide For Effective Complaint Handling

Produced by the Commonwealth Ombudsman’s Office, this guide uses the Information Privacy Principles to identify the essential elements of effective complaint handling.

Commonwealth Ombudsman
1 Farrell Place (GPO Box 442)
Canberra City ACT 2601
Telephone 1300 362 072
Internet: http://www.ombudsman.gov.au

Information Privacy Principles

Contained in the Privacy Act, these 11 Principles are a useful reference in the collecting, storing and accessing of personal information.

Human Rights and Equal Opportunity Commission (Federal)
Level 8, 133 Castlereagh Street
Sydney NSW 2000
Telephone 1300 363 992
Internet: http://www.privacy.gov.au