Case study – Jetstar
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Jetstar is a wholly owned subsidiary of Qantas and one of Australia's low-cost airlines.The airline operates short and long haul flights within Australia and across the Asia Pacific region.
The airline employs over 2000 people and its fleet is made up on 30 A320s and six A330s and employs over 2000 people.
Jetstar has a comprehensive safety reporting form that can be filled in online, or in hard copy and faxed.To encourage employees to use the system there is a high importance placed on the reporter receiving feedback.The reports are unable to be submitted anonymously for this reason, however, staff are able to report on a confidential basis.