CASA Self Service Portal
Privacy and Security
Securing your password and Aviation Reference Number (ARN)
CASA never emails customers requesting their Aviation Reference Number (ARN) or password. If you receive an email requesting you to confirm or supply your Self Service Portal details, please delete the email without clicking on any links, or opening any attachments.
Securing your computer against viruses and other security risks
Protect your privacy when you are online by ensuring that the computer you use is adequately secured against viruses, Trojans and other security risks.
CASA is aware that there are programs circulated through the Internet that, without your knowledge, can install themselves on your personal computer and capture details such as your user ID and password. Those programs can then forward your personal information, again without your knowledge, to another computer where it may be used by people for their own reasons.
To find out more information about Internet security, you can type ‘Internet Security’ into your Internet search engine, or visit sites that provide practical advice and alerts on general Internet security measures, such as www.netalert.gov.au or www.staysmartonline.gov.au.
Checking your browser's security settings when you logon
When you are logging on to the CASA Self Service Portal, look for the ‘padlock’ in the bottom corner of your browser. The ‘padlock’ indicates that you are entering a page with more security features built in to it. You can find more information about the security certificates built into the page by clicking on the ‘padlock’ symbol.
Receiving telephone calls from CASA staff
From time to time, you may receive a telephone call from a CASA staff member. If you have any doubt that the person on the telephone might not be from CASA, you are welcome to ask the staff member for their name and you can call us back on any of our published telephone numbers.