The Portal is a new way for existing CASA clients to see and in some cases modify their information through an internet access.
To see this information you must already have information,such as a license or a registration, or be a subscriber to our publications. If so the CASA system will know who you are. Depending on that information type, you will be asked for different information. For example, if a subscriber does not also have a license, the system knows this and adjusts the sign up procedures so it doesn’t ask for license details.
It depends on your particular profile and type of data you hold with CASA. Registered users will be able to see only their own data, and this will include some or all of the following:
- Individual Profile
- Address Details
- Contact Details
- Licences
- Permissions
- Aircraft
- Aerodromes
- Subscriptions
- Exams
Depending on relevance to your particular profile, you’ll be able to see/edit some or all of the following:
- Address Details
- Contact Details
- Aircraft
- Subscriptions
To maintain our secure system while giving you access on the internet, we need to make sure the proper security protocols are followed. By having a two step process, we can limit the risk of someone trying to assume your identity or see your private information.
There are only a few reasons for the system to refuse your sign up. Either you have entered the wrong answers or you are not already on the CASA system.
If we don’t already have your information in the system, then the Portal will not recognise you. The Portal is simply a new way to see your existing CASA records.
If the information you enter does not exactly match our data, the system will not accept your sign up.
For example, you may have entered your home postcode, but receive mail from us at your business address. You must use the postcode from your mailing address as used by CASA. Check the postcode on any recent correspondence from us.
This is for security reasons. CASA asks you for certain information as part of the sign up process, then issues you a temporary password by mail so you can complete the registration process. Some of your information, particularly if you have an ARN and also have a registered aircraft, is freely available in the public domain. To reduce the risk of illegal sign ups, we have made this a two step identification process.
The mailed letter contains instructions that you will need, before you can complete registration; and asks for information that should normally only be accessible to you, such as details of your pilots licence, or log-book.
No, to protect your information and privacy, all registration letters must be delivered to you by post. This provides an additional level of security as well as ensuring that you have a hard copy of the documentation that you will need to complete registration.
You should normally receive your registration letter within 14 days. If you haven’t, please call our Portal Support Team on 1300 764 781 to verify your current mailing address and if necessary, we can re-send the letter to you.
Check any mail we have sent you. This will be the postal address we are using, and the postcode on the letter is the one we want you to use in the sign up.
If you cannot find any correspondence, and have a registered aircraft you can look up your details using your aircraft registration at the Civil Aircraft Register
If you do not have a registered aircraft, and you cannot remember the address you gave, you can change your postal address before re-attempting sign up to the portal.
When entering in your licence number on the registration page, do not include spaces.
You have three attempts to sign up or register. On the third failed attempt your account will be locked for 24 hours for security purposes. You will need to wait 24 hours before re-attempting to sign up or register.
Any information or endorsements that appear either on your licence or in your Pilots log-book are still active and relevant. However, as part of our data migration, certain endorsements, permissions, and other information that are no longer relevant are not displayed.
You are able to access and update your address details via the portal but not over the phone.
Due to of our privacy and integrity obligations to your personal information, we are unable to change your name without written consent and supporting documentation.
For details on name and other changes please see the address change page on the CASA web site
Initially we are only signing up individuals, but as we develop the system, organisations will be able to take advantage of the self service portal. We will send organisations a letter as soon as the system is ready for them. Being able to quickly check that our records for your organisation are correct and up to date will be very useful.
We are currently building this into the system, and as soon as this function becomes publicly available, we will advertise this through Flight Safety Australia magazine, our website and other correspondence.
In the meantime take this opportunity to sign up and Register and ensure all your details are correct.
To force Internet Explorer to get all the files from the internet for the page you are on, hold down the Ctrl key and also hit F5.
This works because some browsers store data and images from commonly visited web sites, in a temporary area on your machine called a ‘cache’. This increases the speed of web-surfing, but can mean that you do not see the most recent changes to the data or the web page.
In Internet Explorer you can clear your ‘cache’ of recent local files by going to the Menu Tools and choosing Internet Options and in the dialog box that appears, click the Delete Files button. Click OK. If you find the data is still not showing, you may need to repeat the process and click the check box All Local Files for a more complete clean out.
You can also change the Tools/ Internet Options by choosing Settings and say how the system should work on every site. The choices are:
- Every Time (slowest performance)
- Every Time You Start IE (best balance of speed and accuracy).