Who to contact (by topic)

Topic	CASA contacts	Web page
A
Accident notification		Australian Transport Safety Bureau
Accounts	Finance
Address changes	CASA Licensing and Registration Centre	Address change online
Aerodrome enquiries	Aerodromes	Aerodromes
Aeronautical Information Publication (AIP)		Air Services Australia
Aeroplane endorsements	CASA Licensing and Registration Centre
Aeroplane licences	CASA Licensing and Registration Centre
Aeroplane ratings	CASA Licensing and Registration Centre
Agricultural rating exams	CASA Licensing and Registration Centre
Air displays	Regional offices
Air Operator Certificate (AOC) - foreign operators	Air Transport - international
Air Operator Certificate (AOC) - other issues	CASA Service Centre
Air Operator Certificate (AOC) - Regular Public Transport (RPT)	Air Transport field offices
Air traffic control (provision of)		Air Services Australia
Air traffic services - standards	Airways and Aerodromes
Air Transport Pilots Licence (ATPL)	CASA Licensing and Registration Centre	ATPL Exams
Air/ground operator certificate - other issues	Regional offices
Aircraft exemptions	Regional offices
Aircraft Maintenance Engineer (AME) - exams	Maintenance Personnel Licensing
Aircraft Maintenance Engineer (AME) - licensing	Maintenance Personnel Licensing
Aircraft Maintenance Engineer (AME) - licensing - overseas and Australian military conversions	Maintenance Personnel Licensing
Aircraft Maintenance Engineer (AME) - licensing standards	Maintenance Personnel Licensing
Aircraft Maintenance Engineer (AME) - seminars	Safety Promotion	Seminars
Aircraft Maintnenace Engineer (AME) - licensing - general/applications	CASA Licensing and Registration Centre
Aircraft noise		Air Services Australia
Aircraft register	Civil Aircraft Register	Civil Aircraft Register
Airline operations	Air Transport field offices
Airline safety	Air Transport field offices
Airport inspectors	Aerodromes	Aerodromes
Airservices Australia		Air Services Australia
Airspace and aerodromes standards	Airways and Aerodromes
Airspace use approvals	Regional offices
Airways and airspace standards	Airways and Aerodromes
Airways surveillance	Airways and Aerodromes
Airworthiness Inspectors (AWI)	Regional offices
Annual Report	Governance Systems
Area offices	Regional offices
ASL		Assessment Services Pty Limited
Australian Transport Safety Bureau (ATSB)		Australian Transport Safety Bureau
Authorised landing sites	Regional offices	Civil Aviation Advisory Publications (CAAPs)
Aviation medical enquiries	Aviation medicine
Aviation Reference Number (ARN) address changes	CASA Licensing and Registration Centre
Aviation Safety Advisors	Aviation Safety Advisors
Aviation Safety Forum	Corporate Relations
B
Bureau of Air Safety Investigation (BASI)		Australian Transport Safety Bureau
C
Cabin crew regulations	Cabin Safety Personnel	Cabin Safety
CAO 100.66 - Maintenance authorities - EASA equivalents	Maintenance Regulations Team	CAO 100.66 - Maintenance authorities - EASA equivalents
Carriers liability insurance		Carriers' liability insurance
Certificate of Approval (COA)	CASA Service Centre
Change of address	CASA Licensing and Registration Centre
Civil Aviation Advisory Publications (CAAPs)	Legal Services	Civil Aviation Advisory Publications (CAAPs)
CNS/ATM	Airways and Aerodromes
Complaints about CASA	Industry Complaints Commissioner
Compliance certificates - Carriers Liability Act insurance		Carriers' liability insurance
Corporate Communications	Media contact	Media releases
Corporate Relations	Corporate Relations
D
Dangerous goods	Dangerous Goods	Dangerous Goods
Director of Aviation Safety	Office of the Director of Aviation Safety
District offices	Regional offices
E
Exam enquiries - LAME	Maintenance Personnel Licensing
F
Fees - AME Licensing and Exams	Maintenance Personnel Licensing	CASA Fees and charges
Firearms - dangerous goods	Dangerous Goods
Flight instructor seminars	Safety Promotion	Seminars
Foreign operators	Air Transport - international
G
General Aviation Task Force		General Aviation Task Force - Terms of Reference
H
Helicopter Issues
I
Insurance - carriers liability		Carriers' liability insurance
Internal audit	Governance Systems
International Civil Aviation Organization (ICAO)	Corporate Relations
International airlines	Air Transport - international
International issues	Corporate Relations
Internet		Web support
L
Legal - Freedom of information	Legal Services
Legal matters	Legal Services
Library - Aviation Information Centre		Air Services Australia
Licensing - Flight crew/pilot	CASA Licensing and Registration Centre
Light and signal test	Regional offices
Log books	Regional offices
Low flying complaints	Regional offices
M
Mandatory Broadcast Zones (MBZ) - other issues	Regional offices
Masts, towers and obstruction	Regional offices
Media queries	Media contact	Media releases
Medical assessor	Aviation medicine
Medicals	Aviation medicine	Search for a doctor
Migration skills assessment - flight crew	converting to an Australian licence
Migration skills assessment - maintenance engineers	Maintenance Personnel Licensing
Model aircraft	Regional offices	Model Aeronautical Association of Australia
N
New legislation	Regulatory Development Branch	Changing the Rules
Notice of Proposed Rule Making (NPRM)	Regulatory Development Branch	Changing the Rules
O
Overseas aircraft - registration	Civil Aircraft Register	Civil Aircraft Register
Overseas airlines	Air Transport - international
Overseas and Australian military conversions - Aircraft Maintenance Engineer (AME)	Maintenance Personnel Licensing
Overseas conversions - Flight Crew Licences	CASA Licensing and Registration Centre	Converting to an Australian licence
P
Parachutes - other issues	Regional offices Australian Skydiving Association	Australian Parachute Federation
Passenger safety	Cabin Safety Personnel	Cabin Safety
Personnel licensing	CASA Licensing and Registration Centre
Pilot Briefings		Air Services Australia
Private Pilots Licence (PPL)	CASA Licensing and Registration Centre
Purchasing officer	Finance
R
Risk Management	Governance Systems
Regulatory Review Program	Regulatory Development Branch	Changing the Rules
S
Safety compliance	Regional offices
Safety Promotion	Safety Promotion
Safety seminars	Safety Promotion	Seminars
Safety surveillance officer	Regional offices
Seaplanes	Regional offices
Self service portal	Self Service Portal
Seminars	Safety Promotion
Structures - height restrictions	Regional offices
Supplemental Type Certificate (STC)	Regional offices
Surveillance of Aircraft	Regional offices
Surveillance of operators	Regional offices
Synthetic trainers	Regional offices
T
Technical airworthiness issues	Regional offices
Technical enquiries	Regional offices
Test officers	Regional offices
Theory exams coordinator - Flight Crew		Assessment Services Pty Limited
Third party communication services	Regional offices
TTMRA - AME	Maintenance Personnel Licensing
TTMRA - Flight crew	CASA Licensing and Registration Centre Flight Crew Licences and exams	converting to an Australian licence
V
Visual flight guide	Safety Promotion
Visual pilot Guide	Safety Promotion
W
Warning lights - tall objects	Regional offices
Website enquiries	Web support