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Who to contact (by topic)
| Topic | CASA contacts | Web page |
|---|---|---|
A |
||
| Accident notification | Australian Transport Safety Bureau | |
| Accounts | Finance | |
| Address changes | CASA Licensing and Registration Centre | Address change online |
| Aerodrome enquiries | Aerodromes | Aerodromes |
| Aeronautical Information Publication (AIP) | Air Services Australia | |
| Aeroplane endorsements | CASA Licensing and Registration Centre | |
| Aeroplane licences | CASA Licensing and Registration Centre | |
| Aeroplane ratings | CASA Licensing and Registration Centre | |
| Agricultural rating exams | CASA Licensing and Registration Centre | |
| Air displays | Regional offices | |
| Air Operator Certificate (AOC) - foreign operators | Air Transport - international | |
| Air Operator Certificate (AOC) - other issues | CASA Service Centre | |
| Air Operator Certificate (AOC) - Regular Public Transport (RPT) | Air Transport field offices | |
| Air traffic control (provision of) | Air Services Australia | |
| Air traffic services - standards | Airways and Aerodromes | |
| Air Transport Pilots Licence (ATPL) | CASA Licensing and Registration Centre | ATPL Exams |
| Air/ground operator certificate - other issues | Regional offices | |
| Aircraft exemptions | Regional offices | |
| Aircraft Maintenance Engineer (AME) - exams | Maintenance Personnel Licensing | |
| Aircraft Maintenance Engineer (AME) - licensing | Maintenance Personnel Licensing | |
| Aircraft Maintenance Engineer (AME) - licensing - overseas and Australian military conversions | Maintenance Personnel Licensing | |
| Aircraft Maintenance Engineer (AME) - licensing standards | Maintenance Personnel Licensing | |
| Aircraft Maintenance Engineer (AME) - seminars | Safety Promotion | Seminars |
| Aircraft Maintnenace Engineer (AME) - licensing - general/applications | CASA Licensing and Registration Centre | |
| Aircraft noise | Air Services Australia | |
| Aircraft register | Civil Aircraft Register | Civil Aircraft Register |
| Airline operations | Air Transport field offices | |
| Airline safety | Air Transport field offices | |
| Airport inspectors | Aerodromes | Aerodromes |
| Airservices Australia | Air Services Australia | |
| Airspace and aerodromes standards | Airways and Aerodromes | |
| Airspace use approvals | Regional offices | |
| Airways and airspace standards | Airways and Aerodromes | |
| Airways surveillance | Airways and Aerodromes | |
| Airworthiness Inspectors (AWI) | Regional offices | |
| Annual Report | Governance Systems | |
| Area offices | Regional offices | |
| ASL | Assessment Services Pty Limited | |
| Australian Transport Safety Bureau (ATSB) | Australian Transport Safety Bureau | |
| Authorised landing sites | Regional offices | Civil Aviation Advisory Publications (CAAPs) |
| Aviation medical enquiries | Aviation medicine | |
| Aviation Reference Number (ARN) address changes | CASA Licensing and Registration Centre | |
| Aviation Safety Advisors | Aviation Safety Advisors | |
| Aviation Safety Forum | Corporate Relations | |
B |
||
| Bureau of Air Safety Investigation (BASI) | Australian Transport Safety Bureau | |
C |
||
| Cabin crew regulations | Cabin Safety Personnel | Cabin Safety |
| CAO 100.66 - Maintenance authorities - EASA equivalents | Maintenance Regulations Team | CAO 100.66 - Maintenance authorities - EASA equivalents |
| Carriers liability insurance | Carriers' liability insurance | |
| Certificate of Approval (COA) | CASA Service Centre | |
| Change of address | CASA Licensing and Registration Centre | |
| Civil Aviation Advisory Publications (CAAPs) | Legal Services | Civil Aviation Advisory Publications (CAAPs) |
| CNS/ATM | Airways and Aerodromes | |
| Complaints about CASA | Industry Complaints Commissioner | |
| Compliance certificates - Carriers Liability Act insurance | Carriers' liability insurance | |
| Corporate Communications | Media contact | Media releases |
| Corporate Relations | Corporate Relations | |
D |
||
| Dangerous goods | Dangerous Goods | Dangerous Goods |
| Director of Aviation Safety | Office of the Director of Aviation Safety | |
| District offices | Regional offices | |
E |
||
| Exam enquiries - LAME | Maintenance Personnel Licensing | |
F |
||
| Fees - AME Licensing and Exams | Maintenance Personnel Licensing | CASA Fees and charges |
| Firearms - dangerous goods | Dangerous Goods | |
| Flight instructor seminars | Safety Promotion | Seminars |
| Foreign operators | Air Transport - international | |
H |
||
| Helicopter Issues | ||
I |
||
| Insurance - carriers liability | Carriers' liability insurance | |
| Internal audit | Governance Systems | |
| International Civil Aviation Organization (ICAO) | Corporate Relations | |
| International airlines | Air Transport - international | |
| International issues | Corporate Relations | |
| Internet | Web support | |
L |
||
| Legal - Freedom of information | Legal Services | |
| Legal matters | Legal Services | |
| Library - Aviation Information Centre | Air Services Australia | |
| Licensing - Flight crew/pilot | CASA Licensing and Registration Centre | |
| Light and signal test | Regional offices | |
| Log books | Regional offices | |
| Low flying complaints | Regional offices | |
M |
||
| Mandatory Broadcast Zones (MBZ) - other issues | Regional offices | |
| Masts, towers and obstruction | Regional offices | |
| Media queries | Media contact | Media releases |
| Medical assessor | Aviation medicine | |
| Medicals | Aviation medicine | Search for a doctor |
| Migration skills assessment - flight crew | converting to an Australian licence | |
| Migration skills assessment - maintenance engineers | Maintenance Personnel Licensing | |
| Model aircraft | Regional offices | Model Aeronautical Association of Australia |
N |
||
| New legislation | Regulatory Development Branch | Changing the Rules |
| Notice of Proposed Rule Making (NPRM) | Regulatory Development Branch | Changing the Rules |
O |
||
| Overseas aircraft - registration | Civil Aircraft Register | Civil Aircraft Register |
| Overseas airlines | Air Transport - international | |
| Overseas and Australian military conversions - Aircraft Maintenance Engineer (AME) | Maintenance Personnel Licensing | |
| Overseas conversions - Flight Crew Licences | CASA Licensing and Registration Centre | Converting to an Australian licence |
P |
||
| Parachutes - other issues |
Regional offices Australian Skydiving Association |
Australian Parachute Federation |
| Passenger safety | Cabin Safety Personnel | Cabin Safety |
| Personnel licensing | CASA Licensing and Registration Centre | |
| Pilot Briefings | Air Services Australia | |
| Private Pilots Licence (PPL) | CASA Licensing and Registration Centre | |
| Purchasing officer | Finance | |
R |
||
| Risk Management | Governance Systems | |
| Regulatory Review Program | Regulatory Development Branch | Changing the Rules |
S |
||
| Safety compliance | Regional offices | |
| Safety Promotion | Safety Promotion | |
| Safety seminars | Safety Promotion | Seminars |
| Safety surveillance officer | Regional offices | |
| Seaplanes | Regional offices | |
| Self service portal | Self Service Portal | |
| Seminars | Safety Promotion | |
| Structures - height restrictions | Regional offices | |
| Supplemental Type Certificate (STC) | Regional offices | |
| Surveillance of Aircraft | Regional offices | |
| Surveillance of operators | Regional offices | |
| Synthetic trainers | Regional offices | |
T |
||
| Technical airworthiness issues | Regional offices | |
| Technical enquiries | Regional offices | |
| Test officers | Regional offices | |
| Theory exams coordinator - Flight Crew | Assessment Services Pty Limited | |
| Third party communication services | Regional offices | |
| TTMRA - AME | Maintenance Personnel Licensing | |
| TTMRA - Flight crew |
CASA Licensing and Registration Centre Flight Crew Licences and exams |
converting to an Australian licence |
V |
||
| Visual flight guide | Safety Promotion | |
| Visual pilot Guide | Safety Promotion | |
W |
||
| Warning lights - tall objects | Regional offices | |
| Website enquiries | Web support | |