About CASA

Service Delivery Standards

During the 2006–2007 financial year, CASA established internal Service Delivery Standards for its Operational groups. These standards focus on the regulatory services CASA delivers to the aviation industry. Each Operational group that provides regulatory services now has associated Service Delivery Standards to meet.

Listed below are links to the service standards and to data on how CASA is performing against its targets. The information shows:

• The services provided by CASA and the tasks CASA undertakes to deliver the services
• The number of working days CASA aims to take to deliver each service
• The performance target CASA has established for delivering services within these working days
• The level of achievement of the performance target, averaged since the start of each financial year
• The level of achievement of the performance target reported in the last month
• The number of transactions in the last month
• The number of transactions for the year.

CASA's managers use the service performance data to identify and rectify problems in delivery. Managers report to the Deputy Chief Executive Officer on achievements against the performance targets every month. The Chief Executive Officer also reviews the performance against targets on a monthly basis.

View the standards and performance data:

• Air Transport Operations Group
• General Aviation Operations Group
• Airworthiness Engineering Group
• Personnel Licensing, Education and Training Group

Notes

1. A '—' result signifies no activity for that service in the reporting period.
2. The performance target levels assume all documents are delivered to CASA in total and complete and, where applicable, fees are paid.
3. Service Level Target is expressed in working days.