Your rights
Apart from the right to be treated in a professional and impartial manner at all times, you have the right to:
- the review and appeal of a decision that affects you
- lodge a complaint
- privacy and confidentiality of personal information
- access documents under the Freedom of Information Act 1982
- seek clarification of a decision that affects you
- access services, facilities and information in a manner which meets your needs
In investigating breaches of the law, we will be fair and tell you your legal rights and responsibilities.