Your responsibilities
You can help us to provide you with the best available service by:
- being honest, courteous and professional in your dealings with us
- advising us of the most appropriate contact details for you, including your relevant title and Aviation Reference Number (ARN) if applicable
- providing timely and accurate information to us
- making yourself aware of and ensuring that you comply with relevant legislative requirements
- attending scheduled meetings punctually, and making any necessary facilities available within a reasonable time frame and/or within statutory requirements
- providing feedback to us on the quality of our services; and
- support us in our endeavours to improve aviation safety.